They provided a free breakfast of pastries which was delicious e.g. croissants and muffins. There was all tea, coffee and hot chocolate. The hotel had a water dispenser for fresh filtered water which was so helpful, as well as an ice dispenser. This was invaluable as it saved us from having to buy bottled water (very expensive in San Fran!!). Staff were so lovely and accommodating and allowed us to store our ice packs in the freezer overnight so that they could freeze. Good location, very central San Fran. Excellent value hotel compared to others in the same location. We were also given a room with a lot of natural daylight and sun which was nice.

Unión Square can be a but of a scary location but that isn’t anything to do with the hotel. Didn’t realise we had to request a fridge in advance if we wanted one in our room.

Location was good!!! Close to cable car and a few block away from subway and BART. Very close to Union Square which is the heart of SF City. Free coffee and tea 24 hours a day!!! And in the morning the hot drinks and muffins/pastries were excellent. There is a micro in the eating area that can be used 24 hours a day. And a mini refrig can be be provided on request. Lots of good restaurants in the area. Theater area is very close by, maybe 5 min walk to nearest theater.

A little bit of a climb up one hill/block to get to the street that the hotel is on.

Small breakfast like muffins, cake and croissants available as well as coffee, tea and water available. Good to start the sightseeing day after have a little breakfast. Very central, close to Union Square and China Town. Cable car tram in 1min walk. Valet parking on other side of street. Before you get your car, don't forget to pay the parking at the hotel. There you get "I paid" stickers on your parking ticket. That stickers show the parking man that you have paid and you get your car. Would stay there again, no doubt.

Be aware that most of the rooms don't have a nice view from window, because houses are build close to each other. When you want a street view, take care when booking. We didn't spend much time in the room because were on a sightseeing trip, so it did not bother us.

The location was great. Lots of restaurants and bars, shops and salons. The street car was at the corner. Coffee and pastries for breakfast. All the staff were friendly and helpful.

Our first night we were on the 5th floor, on the street side, and the traffic was very loud. We asked for a new room and were given one at the back, which was much quieter.

Great location, friendly staff, nice breakfast

Forniture a bit outdated, but ok overall

Nearby Union Square, even got some basic breakfast (pastries and hot coffee or hot chocolate)

Smells funny in the hallways. Yes, it's not the Hilton. Surprise

Good location around nightlife and restaurants. It is a very good priced budget hotel and the beds were good and everything felt clean. It's almost like a hostel with a lot of international travelers. I was surprised by the fresh pastries in the morning and yummy coffee! I can tell the place is well run and managed!

Would be better to add an extra Keurig machine or two! There was only one for a busy morning!

Front desk staff was very polite and took care of all our needs Free coffee and tea available at all times Safe and convenient location close to the Powell St BART and cable car (beware you'll have to walk uphill if walking from the BART) Overall great experience and would return again

Cleaning staff speaking loudly in the hallway early in the morning and knocking on our door 2 hours before the checkout time

This was a return visit which was good as we knew what to expect. Bus travel was excellent, ticket had a life span of 2 hours to use it. BART from Powell St station took to and from the SF airport too. As a senior the cost of travel on public transport was very cheap. Chinatown is a short walk away, good to buy fresh fruit there. A good Japanese restaurant almost next door to the hotel. Grocer shop across the road and another couple up a little further on the same side as the hotel.

Breakfast was plentiful but not my usual type. If you like pastries and cake, you'll enjoy it. I did partake in eating it though.

Big and spacious room with clean and fresh bathroom. Location was great, just a block up from union square and easy access to public transport.

The room smelled kind of weird, not disgusting but just a weird smell. The space heater made a weird noise at night, nothing to bad but still. Could have wished there was a refrigerator in the room. The only thing that was really bad was the Wi-Fi.