New, clean, person at the desk when we got in early was so accommodating. She let us get into the garage, and store our bags with her until we could check in. She also advised us that we could check in early on a ground floor room right then or wait for a better room up a few floors in a few hours. The happy hour with wine in the evening and coffee in the morning was a nice perk. Nice to have 2 EV chargers dedicated to Teslas which I drive.

The #1 thing that bothered us was on the morning we were to leave, we had the do not disturb sign out and at about 9:30am, the maid knocked on our door, after she had already asked me when I went out for coffee, when we were checking out. We found her to be too aggressive and had we been asleep when she knocked, it would really have been maddening. Why post the DO NOT DISTURB Sign?! The sink area offered very little space for this mother/daughter to have room for makeup although the bathroom was quite spacious. There seemed to be a constant low whistle due to the wind. That may have been due to the fact that this was in the spring and there is a lot of that in CA at this time of year.

The staff was friendly, helpful, and professional. The hotel's location in San Francisco's Japantown is exceptional. (We all need to explain why we are not living in SF.) The wi-fi was fast and free throughout the hotel. The rooms are clean and well-provisioned.

My routine was to have the hotel's excellent coffee, which was located in the lobby, every morning. I drank my coffee at a hotel table in the lobby while reading the New York Times on my laptop. However, the piped-in background music was way too loud. Furthermore, the music played was rap or other tunes inappropriate to morning tranquility. Also, the hotel facilities themselves are showing their age--the management needs to refurbish the facilities, perhaps floor by floor.

The location was amazing, specially to enjoy Japantown. Lovely region to walk, even at night. The rest of the city is easily reachable by a short bus ride. Staff were helpful to provide things we needed (a pair of scissors, bicycles etc.) and even the housekeeping staff was very friendly. Rooms were great, and the free green tea provided was delicious. The courtesy coffee in the morning and wine in the evening was a nice touch.

It was great to have free bikes to use, but they need some maintenance.

This hotel is just in the right spot - Japantown and all it has to offer. It's easy to get to anywhere in the city from this excellent location. The staff is uniformly friendly and helpful. The lobby decor and ambience is welcoming and pleasant.

The bedding and the pillows. The beds were never made such that the bottom sheet was actually fitted around the mattress, and I'm not talking about a fitted sheet. (the sheet slid around a lot). The pillows were never comfortable, even if one tried to stack the pillows to achieve some kind of firmness for one's head. Wish there had been a chair in the room (other than at the desk) for reading.

Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

I would have loved to have had self-laundry services since we had an extended stay.

I like the staff, who are all very nice and friendly. They always converse with me, making me feel warm and welcome. They are willing to help and support everything they can during my stay. The second thing I like is the location. As you may know, it's very dangerous in San Francisco. Many places are full of homeless, and I feel so scared, but the location of this hotel is very safe and peaceful you can walk on the street at night and park your car safely. Anyway, the hotel provides a very, very safe parking lot for you too. Another thing is the cleanliness of the room. The room is very clean and the housekeeper makes it clean every day. The last thing is the comfortable bed I can sleep well and good rest in the bed.

The only few things to make it better are providing hot water in the room. They provide ice and water on the 3rd floor, which I love it a lot, and also provide coffee in the morning and wine in the evening. But sometimes at night I wish to make some coffee or eat the instant noodle or hot tea then I need some hot water in the room

Great location! 2 minutes to Japan Town, and close to USF where my nephew goes to school. Loved the Japanese (and Korean) restaurants - all of them had fantastic food and fairly-priced. We even discovered a Thai restaurant across from the hotel. The room was spacious enough for us and 2 kids. Beds were really comfortable and we were at a corner room which was really quiet! Our fave breakfast/brunch place was Sweet Maple! Millionaire's bacon is the bomb!

It would have been better to have an onsite restaurant to order from but since all eating places were close by and there was morning coffee served, it was not such a big thing.

Great room, get the minimalist approach but a bit more storage space would have been good given the overall space in the room. Great shower, air-con etc. location was perfect with good access to all well known tourist spots in San Fran and some great eating spots in local area. Parking was easily accessible and great convenience albeit very expensive..

Another storage area in the room would have been good

Great locations, comfortable rooms, nice little perks like wine at happy hour and good coffee in the lobby in the morning. Loved the location in a quiet neighborhood (Japantown bordering Pacific Heights) that was totally central and accessible.

Really no quibbles! This is so minor, but the hallways could use a renovation--the rooms are lovely and sleek but the halls look a little tired.

Clean, relaxing, zen... attentive staff. Comfortable bed. Safe, quiet neighborhood. Close to transportation and walkable areas.

I asked for a quiet room and was given an adjoining room. Could hear people on the other side of the door. I chose a room facing the patio, which was pretty, but sounds/voices traveled up, but it wasn't a problem except 1 night that people stayed out there late.