Holiday Inn Express Hotel & Suites Fraser Winter Park Area, an IHG Hotel

Exceptional customer service. The staff went above and beyond. One afternoon as I was chatting with one of the staff, I mentioned that my niece loved a yogurt they had a day before but unfortunately, they were out that morning. Sure enough one of the staff went and bought it at a store and delivered it to our room. And as we were planning to do a little gender reveal party after dinner in the breakfast room, the front desk employee offered to give us a board room so we could have some privacy. Absolutely exceptional customer service & great location. Recommend it 100%

N/A

We loved the fact there was plenty of bacon. The pancake machine was fun to try, and the flavor was fine. The server kept food filled up, moving quickly and was keeping everything very clean. He was very helpful to the guests in hotel.

The sink in our bathroom was plugged up. The stopper wouldn't stay out of the way and when we checked out, I didn't see anyone to notify about the issue. We were not notified in clear print there was a pet fee until I was checking in. I called and was told pets could stay, and never told of the $75 fee. Booking as well as the holiday inn website do not make this obvious. It is an excessive fee. I told the young man how I felt at check in, upon check out on my receipt I saw it was dropped to $40. Still I would have liked to have known, and I DELIVERED Friday 7/29/2022 at 12:18 pm No signature required Left at back doorrobablycould have gone camping.

Receptionists were most helpful. In comparison to where we usually stay: hotel & rooms felt modern & spacious, breakfast was well done especially crisp bacon unsaturated in fat, plenty of parking space, proximity to Trail Ridge Road if coming over Trail Ridge Road from Estes Park.

Not the fault of the hotel but a few guest (mainly family) groups monopolised the internal spa bath & pool which would be really enjoyable ... if you could share with sharers or, better still, get it on your own!

The hotel was perfect. The staff was very helpful, knowledgeable and friendly. They were there to help us with whatever we needed. Great breakfast and loved that I could get coffee or hot chocolate anytime throughout the day. The hotel was in the perfect location, close to restaurants and stores so walking for what we needed was even an option. Couldn't have asked for a better weekend stay!

Nothing. Everything was wonderful!

The staff was beyond amazing! So accommodating! Hot water, great water pressure and good heat in the -16 degree snow! The rooms were big, pillows comfy. Next to a grocery store and a shuttle stop for the free bus to Winter Park. 10 minute walk to the Amtrak station. FYI there are no cabs or Uber's around here. Clean hotel. Decent value. Decent breakfast included. 10 minutes from the most romantic sleigh ride ever! Beautiful views of the mountains.

Shower could use an update. Bit of a struggle to get around without a car.

clean rooms, everything worked; breakfast was pretty good; location is practically right on the Fraser River trail which was great to get our dogs on! bus line to ski resort and Safeway right next door so that was convenient!

price was a little steep for what it is, but then again it was a holiday weekend…also pool was small and cold due to a broken heater or something….

It was a good location. We enjoyed the hot tub and the pool. The breakfast was nice.

Only two snags....We had to wait in the lobby for 20 minutes to check in Sunday evening as there was none at the desk. The room we were checked into (310) had a terrible odor we detected immediately. The front desk rectified it immediately and assigned us to a different room.

Walking distance to Fraser River Trail.

$75 as expensive for dog (per stay), but they did have poop bag station on the property.

THE Manager Renee Cook and the staff did an exceptional job in making sure all of our needs were met, the hotel is in the perfect location about 1 mile from the Rendezvous Event Center where we were attending the Winter Park Jazz Festival, The rooms are spacious, clean and the bed is very comfortable and the free breakfast is very convenient, I recommend the hotel each and every time!

We we very impressed by the friendliness and professionalism of the staff. Also, we travelled a lot during covid and this is the only hotel of this standard that provided a hot breakfast. You go to the dining room and an assistant asks what you would like and then you take it to your room. Everything was spic and span and they ban wearing ski boots inside the building, which makes for a peaceful stay. We faced the main road and it was quiet. Ski shuttle just outside the hotel, take green or purple line.

Yapping dog across the hall.