Holiday Inn Express DeFuniak Springs, an IHG Hotel

The staff was very helpful and friendly

I was told there would be some sort if refundable $8 fee which was fine. Before the young lady left she told me I could use the $8 fee to charge snacks instead of getting the refund. Later that evening I went down to pick up snacks and the young man on duty told me the charge for the snacks was $8. I told him just to apply the $ 8 refundable fee . He gave me a nasty look, but didn't say anything . A couple of days later I saw that my card had been billed for an additional $8 for snacks. Kind if upset me but not enough to keep me from trying the hotel again

The room was very clean. Breakfast was missing eggs, but it was still wonderful! The bed was very comfortable and the staff were all sweet and helpful. It was easy to check in and out. I think I'll come back on my way home and stay here again!

Only missing eggs... that's all I have to say negative. And I'm not sure that the egg issue was something that they had any control over. :)

Staff was amazing. Very polite and helpful

Unfortunately this is more of a booking.com issue. We booked the king room to arrive to the hotel and find that a double queen was the room available. But it was a booking a few hours prior to arrival so not a big deal for us.

The staff was very organized and very nice and the Hotel was acceptable

If we had known the walls were paper thin we would have probably selected another hotel. We could easily hear other guests near buy who weren't speaking loudly but we could still hear them.

The staff was absolutely amazing and provided any help or assistance we needed. They were courteous and kind.

Price was a little much for similar hotels of the same type and area. The sizing of the pool could be a slight bit larger for the costs of rooms.

The room was very clean and comfort. The location was easy to find and access to the Highway

This was the only real negative about the facility. Normal hot breakfast wasn’t available because of Covid concerns. Minimal Prepackaged items were available. So they tried. But there was a huge palette right in the middle of the “kitchen” service area and you could hardly get to anything.

The lady who checked us in was extremely helpful to make sure our accommodations were the best available. We are seniors and she was able to give us a room on the first floor which made our access must more convenient.

No complaints or problems.

Big room. Great bath. AC fan had fan that stayed on all night. Nice breakfast.

AC needed cleaning inside unit. It's not important, but the butter was in the refrigerator. Some should be at room temperature.

The breakfast was great. The options were good and LOVED the pancake machine. Also had the pleasure of talking to Joanna and she was wonderful. ALL staff was super friendly and super helpful.

Zero

The staff was very friendly and helpful. Cleanliness was a top priority, there was always someone cleaning. The breakfast was fantastic!

Our room was close to an elevator so it was extremely loud but we survived. Everything else was great!