Were very happy to see our room was cleaned, beds made and towels refreshed while we were out, it's the first time we've had that without request since the beginning of the pandemic and it was very much appreciated. Everything was very clean and worked well, the staff was friendly and helpful! The breakfast was good, but a couple more hot food options would have been better.

The lock on the pool room door was malfunctioning, the app didn't work to open it and we noticed that guests with key cards were unable to open it either.

The room was nicely furnished and absolutely spotless. Easy to sleep at night with dark shades on the window and extreme quietness. Breakfast was awesome and the dining area was way above average. All the staff were friendly, helpful and made us feel welcome. This was our third stay at this hotel and we will definitely be staying here again.

Just one tiny thing: The cheapy see-thru toilet tissue has to go. A nice hotel at this price should be spending a few cents more per roll on some decent toilet paper.

The room was clean and quiet. The breakfast was great with many choices. The front desk staff was helpful. The location worked well for attendance at a family event in the area.

The room was a bit dark as there were no ceiling lights in the living room portion of the queen suite. It would have been helpful if there had been a notice in the room that daily housekeeping had to be requested. We requested it twice but it was only done once.

We loved its amenities and the convenience of its location for us to visit Chicago. We also loved that it had suites styled like mini apartments. Extremely helpful for us.

The only thing we didn’t necessarily care for was the breakfast selection but we understand that feeding a large amount of people is a lot. Also, at night. The bedrooms don’t have a fan and the blankets will definitely keep you warm.

The location is central to where we needed to be. It’s easy to find. The access to coffee and water was convenient. Staff was friendly. Our room was spacious.

There is not enough personal service for a hotel. We ran out of toilet paper and had to pick it up from the front desk. There should at least be an extra roll in the room. Maid service should be every two or three days. Five is ridiculous.

The breakfast is amazing. The room was very clean. When we come to Chicago we always come here. The only down side is when it rains the parking lot does flood. And boy does it flood

There is nothing I don't like about this hampton inn. We always come back

Breakfast was robust and I like that they changed the menu. The room was clean and they gave us whatever items we needed. They also provided my wife with a fan which she appreciated

Only recommendation for the room would be more outlets to plug things into.

Loved the room, breakfast and the pool. Loved the available coffee and cleanliness. A real pleasure to stay there. Would definitely stay there again!

The pull out sofa was extremely uncomfortable.

Maybe have a menu or list out places that deliver or sites you can visit while in town that are close to the hotel for outside travelers.

Customer service was awesome. Let us check in a couple hours early after the beaches closed due to smoke in the air. Heard them talking to other guests during our stay, and the reps were enthusiastic and friendly. Great breakfast and love the beds.