Hilton Garden Inn Bethesda Downtown

Room was very nice and clean, and the entire facility is in excellent shape. Our limited interactions with the staff were pleasant.

I didn't like the price, though I realize it is not out of line with other hotels in this area. You'd think for that much parking would be included, but I had to pay extra for that. Lastly, when I pulled the chain to see if there was a dark window shade nothing happened, so we only had the thin one which didn't block the morning sun. The next day, my wife got the shade to work, so I guess it was operator error, but there was something odd about it that gave me a problem.

very comfortable beds. close to many restaurants and shops. close to the Bethesda metro station (5 minute walk). Public parking garage available on that block, which is free on the weekends.

My only complaint is that as a family of four, I would expect more toiletries in the bathroom. only one small bottle of shampoo and conditioner were given for oh two-night stay. I called front desk to ask for housekeeping and more toiletries and although they said they will send someone up, I came back to the hotel room without it being cleaned. For the money paid, I would expect this as a given.

I enjoyed the silence at the property. Bedding was good and coffee maker delivered nice morning drinks. Room was spacious and well furnished. Location of the hotel is excellent.

The staff was invisible. I stayed only two nights but would prefer to see some intermediate service during my stay such as coffee renewed on the second day of my visit, new towels, etc. It looks that no maid service was provided. I did not need much but would be ashamed to invite colleague into my room.

I liked almost everything. Location near metro station and all restaurants, big room, good fitness facility. Breakfast was not bad. Coffeemaker, fridge and microwave were very useful. And our room had the most comfortable matrasses and pillows that I ever experienced. Even my home bed is less comfortable. I wanted to check pillows brand, but forgot.

It is not what I disliked, but what could be improved. There was a paint peeling from the celling in the bathroom. It's a small size and in the other hotel I would not pay attention. But when everything is spotless, small out of place things attract attention. I would also prefer a different coffeemaker. It was a one cup cheap model with Keurig type pods. Even from good quality water you can't make a normal coffee or tea. I would prefer a coffeemaker with carafe. I think it will be cheaper to provide coffee supply and more convenient to make coffee or tea for the whole family. But these are really small things, actually I really like this hotel.

I have been a Hilton member for a long time and have stayed at many Hilton Garden properties. This one is a bit more upscale in keeping with the Bethesda area and its many new hotels. The location is central and walkable to all of the shopping and an abundance of restaraunts in downtown Bethesda. Overall, we had a great stay and it was a great value for the money.

An extra fee for parking and breakfast

The staff was exceptional. When we needed towels or anything they were quick to get it to your room. Also they are so friendly any questions we had the were more than happy to help us. I can't say anything bad about the hotel it was such a enjoyable trip. We were there to tour D.C. and it was one of the best trips we have taken we came to D.C. to celebrate my son's 10th b-day and we will always remember this trip and we are grateful to every single person from Bethesda to D.C. who made are trip more enjoyable!!

Honestly I can't say we experienced any negativity the only little things would be you pay for parking but your staying in a city and breakfast was not free

Very nice larger room. We had to work so this is very important as we spend time in the room. The bed was very comfortable, the room was relatively quiet although we could hear our neighbors through the wall near the window side. Someone was swearing loudly next door.

Food quality is so important and the trend for hotels is to have poor 100% carbohydrate or dairy foods for breakfast offerings that area of low quality. Did not eat here at all.

room was very comfortable, plenty of amenities, great breakfast

Kyle at the front desk definitely gave the impression that we (and others) were not welcome. He was quite snooty and standoffish. Not a smile or welcoming word was uttered. I feel like someone working in hospitality should be hospitable.

Staff and management very friendly and helpful. Nice value 2 blocks from Bethesda Metro station!

a/c issues — hotel’s system could not keep up with extreme heat and humidity. Entrance / atrium very noisy with workers, vacuuming etc. Breakfast meh. This is a smaller less fancy Garden Inn but the price, location and staff make it worthwhile!

My son had surgery on Friday and this hotel was location near the place he was getting his surgery. But the most important thing I like was the staff the consideration of the staff. He had to have ice packs afterwards and they allow we to store them in the hotel freezer. The first young lady at check in mention it to the front desk staff and everyone knew and did their best to make sure we were comfortable.

I didn’t have any dislikes