Location was great, and staff were so nice( from reception to cleaning team) Having the cafe ad restaurant available was also great (espeically a late night dinner as other places in the surrounding area where either closed or too far for an evening to get to and eat. Coffee making facilities were surpringly good in the room

Bathrooms were perfectly Ok , just a little dated maybe? The cafe was great for morning and early afternoon coffee/snalcks.. It would have been nice if itopened late.. a few times I wanted a coffee snack (by 4ish) and it was closed.

The location was great to walk to the Transit to get anywhere we wanted to go. Staff was friendly, clean room, and we really had no issues. Only complaint was from the Art Bar restaurant. Took 45 mins for breakfast food to arrive. First it was waiting on bacon, then it was the fact they made choc chip pancakes instead of regular. When food came, my sons pancakes were so hard you couldn't cut them. The kids pancakes were clearly frozen pancakes compared to how fluffy and delish mine were. There was also no bacon. Waitress quickly corrected the issue with fresh pancakes and bacon. The person plating the food shouldn't never plated those pancakes. Very pleased how the error was corrected so chalk that up to a slight miss in the kitchen. Other than that, great hotel. I would stay there again.

Reservation was for a room with 2 queen beds....got there to be given one king bed. Luckily my son is young enough we could all 3 sleep in a king bed. They did give a roll away bed but it would not have fit anywhere in the room

The hotel has good facilities, including a swimming pool and gym. We chose and were given a high floor and quiet room. The room was spacious and clean, the two double beds were big and comfortable. Nice view outside the window. Reception staffs were friendly and helpful.

We stay one night on 3rd August 2024, now one month later, we are still waiting for the refund of our $75 deposit. I sent messages to the hotel, but got an out of office reply, saying that "Emily wouldn't be back until 3rd Sept (tomorrow)". I also contacted Booking.com about it, no reply from there at all. Someone from Booking.com approving this review please help! (this is my last resort as I won't have put it here if it has been resolved)

The location was great - right next to the Charles River with paths and a green space between the hotel and the river bank. The hotel was clean and well managed. While the parking was listed at an outrageous $40/night (luckily no valet costing an extra tip), we had no problem getting free parting along the road on the river side of the hotel. (Note to get this you have to go to the hotels back entrance in the river side.)

We booked a river-view room but were given a "partial river-view" room! It would be nice to receive what we booked. I reported it to the desk on departure but no attempt at any compensation was made by the desk agent. While it is not the fault of the hotel, I am floored by the $71-78 additional taxes and fees per night. The bed was too soft leading to quite a kink lying on ones back or side.

The rooms were very comfortable. The location is good, close to the center of Boston, but you have to walk almost 2 km to get there. The area is very good and beautiful, with a park and the river just behind the hotel. There are two train stations relatively close (maybe 700 meters away). The hotel area is nice, but if you need a supermarket, you have to walk more than 1 km to find one. Only a few restaurants nearby and not good ones. The mall in front of the hotel is under renovation, so only a few stores are working.

The food in the hotel restaurant was too expensive, and if your group is more than 5 people, you have to pay an additional service charge, it is better to sit at two tables of no more than 4 people. There are no supermarkets nearby and only one convenience store 1 km away that is not worth it. You have to walk a lot, but in Boston, if you don't stay downtown, you either take taxis or walk.

We liked that there was white hot chocolate at the lobby and we were given complimentary appetizers at the restaurant as well as breakfast for the long wait. We understood as they were a tower and an elevator down. Their staff Naima was very helpful and amazing. Loved the riverview room they gave us overlooking Charles River and city of Boston.

Long wait but they did make it up to us so it's no biggie.

we have been at the Sonesta for the past years and love it but it seems thst the new owners have been taking the service down especially concerning cleaning in rooms and bars plus starbucks dehli are closed most of the time

Pool, location, robe in room to walk to pool, cider and apples was a really nice touch

Upon arrival staff was not friendly. They did their job, but for $800/night I’d expect someone a little friendlier. Same with the attendant in the garage. Everyone just seemed like they were having a bad day. Bellman at the front door was the only staff who smiled at me. Elevator was down, so one elevator for our side of the hotel led to delays. We were on the 4th floor and several times had to wait and push the button a 2nd time bc when the doors would open, the elevator was full.

Beautiful room overlooking the Charles River! Very Comfy bed with deluxe squishy pillows! Also, although I arrived later than expected I was upgraded for free to a King Size bed! Location close to where my son was living in Cambridge. I love that there was a lounge/restaurant that I was able to get a glass of wine after settling in. The Sunday brunch was amazing. I loved that it was a la carte! There also happened to be a jazz trio playing that was amazing!

We had a corner room which we really like as it generally has more windows. Room was spacious enough for the two of us, bed and pillows were comfortable and liked that there was a mini fridge and a small window that open slightly to get some fresh air. Location, Location, Location!! We have stayed here many times over the past 20 years - never disappointed. Close to everything yet has a much more relaxed feeling being just across the Charles River. Love the walking path and benches along the river. Lovely to stroll with a morning cup of coffee or just sit and take in the scenery. There is a mall just across the street and the Museum of Science is within walking distance.

There were no negatives that I recall