I love your layout of your facility. I felt like I was in our own little community. The restaurant was clean and food was delicious and reasonably priced. The waitress was very pleasant and good at her job. We left early for our flight therefore we didn’t experience the breakfast. We did visualize it when we returned and used the facility for the restrooms. From what I seen it didn’t appear to be very much..bagels muffins Coffee and juices. The room was comfortable and cozy. The gentleman with the shuttle service that you provide is very friendly and was prompt to get us to the airport.

Upgrade your continental breakfast a bit.

Room was well above my expectations. Quiet and all one level, I felt safe with the location and way the property was laid out. Will definitely stay again if I need to fly out of DTW.

The ladies at the front desk could use some extra training on customer service and how to speak to customers, not everyone is familiar with hotel policies and should not be treated as if they do. Every guest should be treated as if it was their first time every time!!

Close to the airport and place of business

Rooms far from reception. If you get stuck at the access gates to the blocks of your card malfunctions , you have to walk back to reception to get ur cards activated . Not very nice aboutf you have shopping bags or luggage

Shuttle to airport is often available / staff is very friendly and helpful / I was on a stand-by flight and staff offered me to get back to the room in case of offload / on-site technician for any things to fix.. / all those things make it a Human accommodation.

bathroom could be enhanced but I've heard of renovation

The bed was wonderful and the room was very comfortable. However, the carpet could use some serious cleaning. The bathroom was a little small, but was adequate for what I needed. Good choices of eating nearby.

Breakfast could have been significantly better. There are fruits available that are COVID protocol friendly. You can have apples, oranges, and bananas individually wraped.

The bed was comfortable, nice television with several cable channels, nothing new or fancy but I knew it wouldn't be. I really liked the free shuttle from the airport. It was there for myself and others when the plane arrived, didn't have to wait or call them. It does not have central heat or air, but the room was able to keep at my desired temperature.

The website still advertises free breakfast buffet that looks delicious, this was in September 2021.. I know a lot has changed due to Covid, didn't expect a lot, but at least a machine that dispenses juice and coffee, and hopefully a few choices of individual packaged items "grab and go" as other places have. There was nothing, not even bottled water. Please update the website that breakfast is temporarily not provided due to Covid, as that was my only disappointment.

The front desk asked if I was traveling alone and when I said yes, she said they had me in a building on the far side of the property. I informed her that I would be taking the 5 am shuttle to the airport. I had a large suitcase and a carryon. She offered to move me to the building right next to the lobby since it would be dark when I was walking up front in the morning. Also I wouldn't have to wrestle with my luggage that far. She put me in the building where the flight crews stay so it would be very quiet. I am in my early 70's and it was much appreciated.

I did not see anything that needed improvement. It was late and I went straight to my room.

The facility looks like you are in your neighborhood, not in a standard hotel, very clean, and the airport is just cross the street.

Comfortable bed, nice TV, room was large. AC worked well. Couch was clean and comfy.

Bath towels were a little small and not very soft.

I like the way the rooms are set up and decorated. The staff is friendly and accommodating .

My room was a bit dirty, I had to clean it as soon as I got there. Alot of things and spaces were very dirty and it was obvious that those areas have been neglected for quite some time