Clarion Hotel Detroit Metro Airport

+ Close to Detroit airport with free shuttle + Simple, Clean and Safe hotel + Pool and 'garden' was nice for hot summer evenings + Helpful and supportive staff + My room was quiet even if it's close to the airport + Enough parking lots + Various eating opportunities in walking distance + Good cost vs value rate

- I would appreciate at least small variety for Breakfast. Same configuration everyday - not really exciting for longer stay. But hotel is probably focused on short time stays when flying from/to Detroit. - Some rooms might be more noisy when oriented towards the railway

I arrived at night during a power outage due to heavy storms that day. I wasn't able to call the hotel for a free shuttle ride because the phones were out, so managed to get a ride to the hotel through another hotel shuttle service. The hotel was dark except for emergency lighting, and there was no internet service, hot water, air-conditioning, or even working electronic keys. Nonetheless the staff members were very accommodating and worked hard to make sure everyone got a room with as much available as possible. In fact, I requested a room change and they moved me to a better room on the first floor with at least one emergency light that worked, so I could see my way around the room. The next morning, the free hot breakfast was not available because we still didn't have power. One staff member kindly offered me free bottled coffee drinks, as well as snacks, from their small on-site store. The bed was very comfortable and I was able to sleep well. I would like to return to this hotel at a normal time to see how things usually operate. I would say that the staff did a great job of making the best of a difficult situation, and making everyone feel like valued guests.

I wasn't happy with my first room on the first floor, which had windows that didn't seem to lock properly. My next room was much better window-wise. I liked the shower but wished that it had grab bars for safety. The bathroom floor when wet was slippery.

Very nice breakfast - very friendly staff

I did point out some needed repairs for the room - clip was needed on a widow drape to keep light out of the room, some sort of small water leak in bathroom and the toilet paper holder needed some patching and re-painting. I figured these things would never get repaired if no one pointed out the repairs are needed. I am sort of surprised that the housekeeping supervisor hadn't reported the need for these repairs., but maybe such reporting isn't required - however, how else can management know what needs attention if the supervisor or a guest doesn't report the problems? The supervisors seems like the preferable choice to me.

Location was great......next to a 24 hour 7-Eleven. Alot of parking. Outdoor swimming pool was great. Incredible customer service to satisfy all your needs. LUIS at the counter went above and beyond with his exceptional customer service skills.

Hotel was going through renovations. Television needed an upgrade. But a positive for the future. The only thing I didn't like was breakfast stopped at 9am. Which was way too early. Overall it was a great place to stay......hotel a bit worn....but satisfactory of all your needs despite going through renovations.

The included breakfast was great! Though I did not use the airport shuttle since I had a rental car, I really appreciated that that was an option and probably would have arranged to have my rental car for a shorter period of time if I had known how easy that option was.

I wish I would have been offered a receipt at checkout; I wound up having to call the next day to receive that. They got it to me quickly, though, so it was not a problem.

I have not had any problems when I book with the Clarion Hotel in Romulus everytime I come to Detroit I book a room with the Clarion Hotel in Romulus. I think I should get a discount next time I book a room with the Clarion Hotel in Romulus Detroit

Well this time only problem I had was the people in the room next door to my room was a little noisy and loud at my door,and the price of your water 3.00 per bottle now that's a little steep for one bottle....,and the Ice machine was not working or unplugged on the second floor 😳 😐 😑

Once I stayed there before the COVID-19 and the hotel has not changed much. Almost the same way as I expected. Plus, I asked them to send their receipt after I got back to Japan since I had made a silly mistake and forgot to pick it up, they took a quick action and sent it to me. I really appreciate it.

I did not understand what the plate on the door knob says. I do not even remember that. An ordinary "Don't disturb" would be much better.

Staff was extremely polite and helpful. I loved that all I had to do was call the hotel for the shuttle to pick us up and they were there waiting for us (due to a late flight). The room was very clean and the bed comfortable. If I'm ever in the area again, will definitely stay here.

The restaurant in the hotel did not have the best food

Check-in was very easy. Staff was very friendly and professional. The breakfast was also good. The prices were great compared to other hotels in the area raising their cost for a room because of a power outage. The beds were very comfortable and rooms were clean and also very quiet.

Location was main reason for our stay. Lobby was inviting and clean. Staff is exceptional, especially Luis at front desk. Breakfast was above average.

Need grab bars in shower. Shower curtain didn’t contain water as it should have. A/C worked well but noisy.