Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon, an IHG Hotel

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Smokers were upwind of lobby. Workers were sharing inappropriate stuff(videos?) That could be heard at front desk. Also at checkout you could see the room behind the front desk where one worker was sharing cellphone or tiktok type of 'funny' stuff. I felt like I was invading their personal time. This is the downfall of your business......

The staff at the hotel were friendly and very helpful! The breakfast facility was very nice. The breakfast itself was well prepared.

Unfortunately so many Americans are struggling with their health! Having been a dietician, I believe we need less sugar, grains and dairy in our diet. We need more vegetable options at breakfast time! For example breakfast burrito with peppers and onions. Or eggs and stir fry veggies The facility had been nicely remodeled. It was obvious that before the building had been a cheap, stripped down, lower price motel. There needs to be some more remodeling to upgrade the building.

Spacious room, with a clean and friendly facility and staff. The breakfast was well stocked and the food was good and warm. I would definitely stay there again if I was in the area. It was a great value and I would recommend it to anyone going to that area.

The ceiling in the bathroom had peeling paint and a very poor job of repairing the patch job from the leak/work that was done on the shower in the room above us. It really looked out of place compared to the rest of the facility.

Breakfast was good with a lot to choose from. The staff was friendly and helpful. Our room was clean and more spacious than many others that we stayed in.

I am a fire fighter. I cannot understand why there are rooms on the 4th floor for people with disabilities - face it - if there was a fire how would those people get out of the building?

I loved the check in lady she was super friendly even late at night,They even opened the pool and let my kids swim to get out some energy after our long car ride! The room was very nice,I stayed in a double queen suite and loved it very clean good pull out mattress for my kids,I loved that they had full cable and updated air unit.

There wasnt many things bad to say,the bed was uncomfortable and smaller than i expected and the curtains could have been darker(Im a night owl so im up late and the bright sun shine in the morning sucks. Other than that this was a fantastic hotel.

Very clean and modern, breakfast was great!

There is one small elevator for the whole hotel. It's also used as a service elevator, so wait times are long. If we weren't on the 4 th floor we'd have walked the whole time.

The hotel was nice, clean and comfortable! I loved the customer service from the staff. they were really nice and helped me out a lot with needed info about the city!! Thank you!!

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The room was clean, spacious and comfortable. I am super about where I stay and have no complaints. A nice surprise was the soad, shampoo and conditioner dispensers in thw shower! They had a light, nice smell too. The breakfast choices were great as well. I highly recommend this hotel.

All was great!

The breakfast was nice and they had it social-distance style takeout. They had hot breakfast sandwich options as well as continental options.

Generally it was clean, but I found hairs, dirt and other remnants from previous guests in the bathroom, which is gross any time but particularly during the pandemic. There was also food remnants on the desk and nightstand. Also, despite signs for masks, this was not enforced. Even the workers were not wearing masks except for the woman handing out breakfast.

The dispensers in the shower were a great item.

Coach Bed was uncomfortable, but that is to be expected. The bathroom door lock was broken.