Loved the setting of the hotel. Prime location! The landscaping and outdoor seating arrangements were very impressive. The interior of the hotel was detailed with top level finishes throughout! The rooms were spacious, very functional, and comfortable. Great decor throughout. Absolutely great potential for an extraordinary hotel.

Understaffed. This hotel has so much potential but it took so long to be served in each and every dining facility. Enjoyed the Yoga and Stretch classes. Also, nice touch to present hotel guest with a glass of Champagne. Overall, a great experience.

That is the only thing I didn’t like. The line to get coffee was so long and there was only one person at the counter. Many guests in line were complaining about the service. Why not have a self serve coffee decanter? The Rose Tavern and the Sand Bar restaurants were outstanding.

Unable to contact the property. No one answers the phone for the Inn or the spa. Coffee line ridiculously long.

The property is stunning and the staff are incredibly kind and welcoming. The food was spectacular- the best steak we’ve ever had was at the Rose Tavern. Even on a rainy day, there was a ton of games to play in the library bar and enjoy a delicious cocktail.

We wish there was one more quick service/cafe option for food on the property for grab and go items throughout the day.

The Lake House on Canandaigua was a great surprise. The staff were amazing and catered to your every need in a timely manor. The Bellhop Mike was exceptional giving great advice about restaurants. The staff always had a smile. The room was very clean and most comfortable. We had a beautiful view of the lake and the pool. We will be coming back again in the future for sure.

The staff were amazing. The design and cleanliness sublime. We had a beautiful stay, start to finish. My wife didn’t want to leave — ever.

Only downside is that it’s a little on the expensive side, especially the Rose Tavern restaurant. If I spend that much on a cut of meat, just give me a few potatoes and a vegetable. It was delicious but financially questionable.

We loved our time at The Lake House. It was magical. The staff was incredible, the views, the room, the decor. There were so many places for us to hangout and enjoy our family. I love the library and the game room. All the spaces are inviting. The kids had a blast in the hot tub/pool. The view from the main house with the balcony was incredible. I can't wait to go back!

The hotel and grounds were meticulous. From the check in to check out, the staff really nailed the customer service and attention to detail. Breakfast and all meals were spectacular. The cocktails and programming were top notch. The room was spacious, great layout, beautiful linens and decor. Thank you for an amazing stay!

Modern, beautiful, perfect aesthetic. Pool was fun for the whole family, very special to be in the pool on the lake.

Nothing really but could use more lounge chairs at the pool, few ppl were taking advantage of the very expensive daybeds.

The breakfast was wonderful and the facilities were well designed and appointed.

I would have preferred darker shades in the rooms and the dinner service at the Sand Bar was good, but not great.

Beautiful place. The staff are brilliant. The rooms have everything you need. Just impressive.

The only issue is noise. For example, the room next door kept slamming doors and you can hear everything in the hall.