They had restaurant inside the hotel. + it had a real affordable price.

Whoever used the room before my family, did several wrongs before leaving. *Shower had upside down to wet the whole bathroom when we first use it. *damaged the remote for the Tv. * Left the tv on the highest volume (of course on purpose) *on my last day, I was really sick and tried to extend my stay, the phone was also not working. *Left those tiny towels, that people wipe their privates, hanging on the top of the curtains.

We had a lot of fun and everything was fine but for the price I was surprised by how dirty a lot of the general areas were, just dusty and not cleaned daily and the room was cleaned but it was not a deep clean so under lights etc. were very dusty. The beds were also not very comfortable but all the linens were nice so it was fine.

We had a lot of fun and everything was fine but for the price I was surprised by how dirty a lot of the general areas were, just dusty and not cleaned daily and the room was cleaned but it was not a deep clean so under lights etc. were very dusty. The beds were also not very comfortable but all the linens were nice so it was fine.

The staff was wonderful from the front desk to the housekeeping staff to the restaurant. The beds were comfortable. The room was clean and the water park was really well supervised by the lifeguards so that was a real pleasure.

The only small issue and I did report it to the front desk, was a small chunk of drywall fell from the ceiling over our tub onto our tub but not on to us fortunately. The plumbing in the bathroom above must have been leaking because the drywall looked wet and that's what caused it to fall

The water park was fun and very well protected by the life guards. The folks running the concession stand were overwhelmed but extremely friendly and helpful. In fact every staff member that we encountered was friendly and helpful.

The extremely long line for breakfast on the first morning was quite annoying. I feel that the restaurant situation was not prepared to feed the amount of people that were there. The price of the games in the arcade were outrageously overpriced, we dropped $50.00 in under 40 minutes. We did not go back.

My family had a wonderful time. The rooms were well kept, clean and comfortable. Everyone was so pleasant and helpful. The water park was fun and kept the kids very entertained. My 5 year old actually learned how to swim here and my 11 year old loved learning the boogie board. We ate mostly at the restaurant by the pool, the food was good and hot and hit the spot.. lol. My hat goes off to all that work there. Wonderful job.

The wait to get a room. I thought my room would be ready.

The park was great and we loved that there were so many things for the kids to do such as the arts and crafts room and the arcades.

We wished there were more options for meals. The weather was poor during our stay, so the on-site restaurant was all we had and it was pretty limited for adults. Also, wasn't aware that everything needed to be purchased with a card, and we weren't notified of a machine that produced pre-paid cards until our second day.

The room was so beautiful! We loved it.

I don’t want to say all staff were unfriendly. Really only one in Particular. Steven in the water park. Very aggressive with the children and parents. Sarcastic when he told me “that’s common sense”. Very passive aggressive. Seemed angry. Screamed in my face screamed at children. Didn’t know how to speak gently. I understood maybe his job can be difficult but taking it out on the guests is very unprofessional and very hurtful. There is other ways to get your point across besides screaming. He could speak more gently. Especially to the kids they are trying to have a good day we can be safe and have fun without being screamed at by Steven. Everyone else was kind.

Lines were not too long. Had fun. Room was clean

There needs to be more tubes available in the lazy River. I would’ve thought there would’ve been more attractions inside but still had fun. The Johnny Rockets restaurant attached to the hotel is absolutely horrible!! Such a shame as it drags down the Great Escape name. The restaurant messed up our order (two peoples), was not busy and had little service, food was bland/lacking flavor for what you pay.

I liked that everything that was needed was located right at the Hotel. There was no need to leave unless you wanted to. Staff was very friendly and rooms were clean.

The power went off for a short period of time. There was no emergency lighting, no flood lights not lighted exit signs. This was concerning. I'm hoping there was emergency lighting in the water park! Also, the water park temperature was very hot would recommend turning down the temp if possible. Wished the price of breakfast was included it used to be.

The 4th floor cleaning lady was excellent! Very accommodating, pleasant and understanding. :)

The tiles in the hot tub were floating around, the hot tub needs fixing. Parts of the floor to the lazy river were missing, needs updating. From Monday to Wednesday the water ski section was closed. Why? The front door to room 461 and 445 did not close properly, had to call maintenance. The TV didn’t work had to call maintenance. The visa system does not sit with me very well as a Canadian. It wasn’t explained at the front desk and was confusing in the Jonny Rocket restaurant.