The room was clean and comfortable. Great location and perfect for a short stay for my family of 3. We stayed for our trip on the Polar Express and they fit the theme perfectly with their huge Christmas Tree in the lobby. Made us feel like being in our matching pj's as we left for our journey wasn't so awkward after all. Lol! Plus the staff is super friendly.

Really, I think the only "complaint" would be that they didn't have an elevator, so getting our luggage upstairs was a little challenging after a long drive, but it was only one floor and I needed the workout and stretch anyway. Lol! Glass half full right?!?!

The facility is well maintained, room was a little small, but exceptionally clean. Bed and down pillows were quite comfy, the TV new, and the wi-fi signal strong. Pool was super clean, and refreshing...The Sleep-Inn is conveniently located minutes from downtown Bryson City and right off the 74 bypass (cutting the drive time to Cherokee and Great Smoky Mtns. Natl. Park). The continental breakfast has many options and was diligently maintained. All of the staff are polite, friendly and focused on providing a wonderful stay for the guests............Good job !

On 2nd night, the AC failed to keep the room cool. We let the desk clerk know as we checked out.

Lindsay was very sweet. We have wonderful conversation during check in. She made sure we knew all the important details involving our stay. The staff we saw was very friendly and helpful.

The bed was a little uncomfortable for my personal taste. The hotel looked a little dated to be honest. I would have preferred wood floors and not carpet. There was a stale smell in the room as well.

Very very old property being renovated and open during renovation. The bathroom had a very old and stained tub. Several old unused phone jacks sat in walls needing repair. The elevator floor had several broken and not repaired tiles. All rooms open directly to the outdoor balconies. Our room had no phone to contact the front desk. The room was clean and the bed comfortable. Workman told us the present owner had bought the property "as is" and in that condition it was really bad. I wish booking.com would have inspected the property before agreeing to rent this place.

See comments below.

We loved the convenient location, the clean room, exceptionally comfortable bed and the well-run breakfast, which was included. The breakfast had a juice machine with decent orange juice, a coffee machine, tea, 2 cereals with milk, several types of toast with grape jam or peanut butter, bagels with cream cheese, a waffle maker, a pancake maker, normal and light yogurt and hard boiled eggs. Phenomenal. The women running it both days were right on top of everything keeping it stocked and tidy. The cleanliness score on the wall was 100. This was great. Also, our AC worked well and we found the place to be quiet and guests to be courteous. Parking was no problem. Bryson was a short drive in but we decided to have dinner in Sylva and Dillsboro, both lovely towns nearby. Sylva was more hopping with breweries and had a longer walk down Main St. Dillsboro has the best BBQ and a good farm to gable restaurant. We both also enjoyed Bryson and really liked tubing.

Extremely accommodating as I had been dropped at the hospital by ambulance so I didn’t have any actual identification, credit cards, cash. And it was after midnight And the desk clerk was extremely helpful in allowing me to go ahead and book my room Very grateful for the online capacity as it would’ve been very difficult after being in the hospital all night to be sitting out on a park bench by myself !

The location was perfect, the staff was great. The bed was amazing. I normally do not like hotel mattress and do not sleep well but this bed was phenomenal. The rooms were clean and nice. Overall I have no complaints other than it was a little small but being an older hotel it was fine.

Smaller room and tiny bathroom. That is me being picky because otherwise it was a great stay.

I have stayed at this location 4 times. The reason I keep coming back is because all the people that work here are the best. The place is clean and great location. The changes they make are awesome. I will continue to come back. I have also recommended this place to my friends who have stayed and also was very pleased.

The staff members were pleasant and helpful. When I needed forks to eat a dish we had brought with us, the desk staffer got some for us from the breakfast buffet stock. The room was clean, and the bed was comfortable.

The second-floor room was a little too warm because of the rising heat, so we had to run the air conditioner, even though it was cool outside. The hallway was even hotter.

Room was very clean. We were there for Polar Express so location was excellent. Breakfast choices were good. We needed two queens and bedding was comfortable.

Only complaint was that there were apparently kids above us jumping up and down from beds to floor. We didn’t hear any other noises.