Location & breakfast

Tried to tell me my room wasnt paid for and I owed full price when it was already paid for, then kept changing her story. Check in took 45+ minutes, a call to booking.com and them calling property, etc and was ABSOLUTELY RIDICULOUS. NEVER had these issues at any other check in and I use it often.

The head housekeeper was ABSOLUTELY FANTASTIC

They had my reservation but no room for me to stay in, ended up getting a handicapped room which when I was told I wasn’t happy about it but once I got in and settled I wouldn’t let them change it because it was great!!

This is one of the better hotels we have stayed in in the Charlotte area. We travel every Memorial day weekend to go to the race in Concord. I will be returning next year to this establishment. It was very clean and the staff was exceptionally friendly and helpful.

It is tucked away back in behind Wendy's fast-food restaurant. Would have liked to have seen a sign out by the main road for it because it is kinda hidden back in there.

Good hotel, with a standard room and breakfast, close to the exit to the highway. The soundproofing was impressive, despite the constant noise from airplanes and birds outside, the room was very quiet. Spacious free parking. The pool was good.

There were no towels near the pool, it was not critical for us, since our room was the closest to the pool, but it was unusual

Room was quiet and comfortable. Beakfast and attendant was very nice.

Desk light was burned out. Clerk was unable to replace bulb or change out the lamp. Only option was to change rooms and I had already unpacked. Hallway floor had large stains. Disappointed that sign in lobby indicated that pool would be closing at 8. That just seemed too early. Was only there one night and booked at hotel with a pool.

Our flight has been cancelled traveling from Florida to Michigan and we were stuck in Charlotte with no luggage, no toothbrush, no anything. The staff took great care of us and made sure we had what we needed. The next morning there was a great breakfast selection. The food was fresh, tasty and plentiful. It was great to have a hot meal after the crazy day we’d had the day before. They were able to give me a late check out that was super helpful and very much appreciated.

Loves it all.

Although there were kids there playing soccer, the young lady at the desk make sure I had a good safe quiet room

The young lady checked me in fast. She was very professional. Breakfast was good.

This is the first breakfast buffet that I have seen open since the beginning of Covid-19! Breakfast Buffet was great and was free! Hall and Room carpets were clean and room was very nice and clean.

Only negative I have is that Wendy's next door was not open for sit down service and only accepted cash. No hotel negatives at all.

The cleanliness and staff were great. The breakfast was good too

That there was a hold on my credit card even though I paid through Booking.Com

The breakfast was okay there was pre made eggs bacon one day sausage the next coffee Mike oatmeal cereal and some fresh fruit and waffle machine just one so it had a wait to get to it.