Cascades Mountain Resort, Ascend Hotel Collection

The pool was opened and available for all to enjoy. All of the hot tubs were down for maintenance. The breakfast was discontinued for some reason. Coffee was available.

Updating the website with the current status of there accommodations would be helpful for families that are looking for certain facilities while traveling.

good value and convenient

hot tub was broken and sink in room was clogged up and no soap and was not very clean.

An overall great experience. Lilly & Sarah at the Front Desk were more than willing to help me with any needs I had. Sabrina, Housekeeping Manger... always came by weekly to check if there was anything I needed & supportive in many ways. Damion, the do anything & everything guy, did all the heavy lifting upon check-in & was always available for any technical issues I had. Randi, the Bartender, always knew the perfect drink to create for me & always looked out for me.

All other issues were reasonable given the situations. It was apparent who enjoys their job & who doesn't... & this came across during my stay. Better oversight & taking stock of inventory in "The Shop" of snacks & such, might have prevented the emptiness of things.

No breakfast provided

The jacuzzi was not working

We literally booked this vacation because of the swimming pool and slide. There were tons of other families with kids and my daughter had a great time playing with the kids at the pool. Staff were really nice

This hotel used to have a huge free breakfast bar with tons of cooked food and they now have prepackaged danishes and coffee only due to covid. Rooms needed to be cleaned better, the beds were really uncomfortable, and the hot tub was not working for the 1st 24 hours of a 48 hour stay which was a bummer but at least they got it fixed. They also had no towels at the pool for several hours one day and could not locate them or anyone who could bring them more.

I LOVE IT HERE!!! Polite staff!! Travel here frequently as My Father is Ailing and I live states away. LOVE the Atmosphere!! I cannot even tell you how many times I have been asked about My Father by ALL who work here!! Love them and this Resort!!!

Hot tubs still not working.

Pros: -Pool/Hot tub - the hot tub was amazing! The pool is great for families with kids! -Restaurant attached to the hotel -Location - it was in a central location for us and it felt very safe -Cleanliness - the rooms were clean and spacious -Even thought they were not serving a full breakfast, they put out muffins and yogurt for guests to take

Cons: -The whole hotel smelled strongly of chlorine - this is expected with an indoor pool - if that is going to bother you, I would not stay here. Our room did not smell like chlorine. -You can tell that this hotel was once an outside walkway hotel. They boxed it in with windows and they have A/C units to try to keep the hallways cool. Our part of the hallway was extremely hot but inside our room was cold which was nice.

The interior pool was amazing. Lobby was comfortable and very enjoyable. Supposedly the onsite restaurant was second to none, but did not have time to try it.

Didn't realize that the breakfast offered was discontinued during my stay until arrival... the management however adjusted my rate to reflect the benefit loss. They had an amazing spa near the pool, however, it was down for maintenance during my entire 6 day stay.

Super nice front desk..I asked for a late check out. I could tell she WANTED to but, reasonably couldn't due to staffing and being completely booked. The pool was great. Room clean. Location was close to several different food and shopping options.

The guy at the bar was rude. I ordered some food and he just said "okay" and disappeared. Didn't tell me how long, if they would call the room if I needed to stay. I was at the pool (you can see that from the bar) he didn't come get me, yell at me, flash a light or anything. Just sat my food in the little window with no notice. It was cold when I got it.

The pool was awesome, my granddaughter shut it down every night. The room was clean and the beds were comfortable plus the location was close to every thing we wanted to do. The staff was friendly .

To many kids turned lose in the pool area without parents. That alone needed to be enforced. That's a big liability. We were very disappointed that there was no hot breakfast. That was a big selling point for us since our days were in the parkway with no restaurants around. Also there was no cleaning service on a daily bases and I was told we needed to request that. If we needed clean towels we needed to place our wet towels outside the door and someone would pick them up and place clean towels at the door. We didn't know that for a couple of days. Also we needed our garbage removed and no came to collect it. Not sure if we were supposed to leave that outside our door. That would not be appealing at all.