Best Western Plus Raleigh Crabtree Valley Hotel

Everything was to my satisfaction, the staff, the free parking, breakfast was hot n delicious, we had the pool to ourselves 🥰 you can even shower before or right after your swim, because the bathroom had a shower next to the pool area, also had a out door grill with patio chairs n tables n lounge chairs the lounge before the pool was small,but cute, we was on the 6fl with balcony, the rooms are big we had a king size bed with a pull out couch that was such a plus, the walk in shower was a plus🥰 even the balcony was big not like other hotels balconies be big enough for just two chairs. I also used the laundry room the dryer gets hot hot lol. It's walking distance to the shopping center right across the street so we did some shopping. My first time in Raleigh and I enjoyed my 6 days 5 nights stay. Will definitely be back in the fall or winter.

My husband doesn't eat pork so he had no meat for breakfast. Maybe turkey sausage or bacon some days. Our last night we smelled marijuana in the hallway once we got off the elevator to our floor it was strong.

The property was centrally located and close to a lot of food and shopping centers. The cleaning crew did a great job daily cleaning all of the rooms. Nikki at the front desk was so friendly and treated me with kindness and respect.

There was a staff at the front desk (a younger Caucasian male) he was so rude and the opposite of customer service. The hotel needs to be updated because some of the rooms and bathrooms have mold, rust etc, The vending machines don’t work so you’ll have to go downstairs to purchase drinks and they are overpriced. best to go to the grocery store and get drinks/snacks.

The front desk assistant, Tara was super helpful and polite. Hotel was clean, smelled fresh and inviting. Beds were comfy and showers pleasant. My family enjoyed our night here and we would definitely stay again.

Breakfast was minimal. Several times checking to see if it'd been replenished and only finding yogurt, muffins, Make your own waffles or oatmeal. No Breakfast sandwiches or bacon and eggs as stated.

This property is an easy drive to just about anyplace you want to go in Raleigh. I’ve stayed here a number of times over the years. Visited the Natural Museum of Art while the Golden Mummies exhibit was going on. I t was just a few miles from the hotel. Great location.

No carpet on the room floor... no bedbugs there! The hard floor gives me more confidence that it is clean.

Parking was a little tight and I drive a nice car. I arrived late to a full parking lot. When I drove around the building I got lucky and discovered a few spaces under the building, so it worked out.

I traveled with an Autistic young man . The staff were wonderful and included him in the check out process. The room was clean comfortable and a very good value. It was right across the street from Pleasant Promanade which was where the attraction was we went to see. The Crabtree mall was less than 2 miles down the road for any shopping or restaurants needs . For those who didn't wish to drive there is a Panera right next door. There is a convenient traffic light to make getting in and out easy. And the hotel serves a lovely full breakfast daily. Everything you could ask for on a getaway. Oh by the way did I mention the pool. Prefect place to relax after a day of fun. They even have a grilling area for those who would rather have a family cookout. I highly recommend this hotel and its friendly staff

The facility was nice, neat and clean. Loved the full breakfast bar.

I always love visiting my hometown. This visit was just as nice. My only issue with my stay was one encounter I had with an agent at the desk. She was a dark skin lady with burgundy/red hair. I asked her about the Wi-Fi code and she gave me a look as if I was bothering her then she said with a horrible tone, It’s on your key card.. as if she couldn’t just say Crabtree. Other than that the other staff members were wonderful.

The staff was helpful when we needed more things for the room. They gave us more towels and such without complaining or giving a limit. Breakfast was great and definitely exceeded my expectations!

I was upset that I had called the hotel prior to our stay and asked if the pool was open, I was told no. So I didn't bring swim suits or anything to use the pool. The day we arrived there was a big sign in the lobby that the pool was open. I was very disappointed, I had to go buy swim suits for my grandson and daughter as we didn't come prepared. Money I definitely didn't need to spend because I just bought swimsuits for both at home.

convenient, clean, nice fixtures, nice art on the walls. I liked the coffee machine, as there was a choice for a mocha coffee. The lights in the bathroom were very bright, which was really nice.

The AC/heat unit was very loud and the noise fluctuated, so it was hard to fall asleep. The elevators were extremely slow, and usually housekeeping was using the elevators on every floor with their big carts. The wait, for the elevator was much too long. Housekeeping should have their own elevator. There wasn’t enough parking or handicap spaces. having a room in the front of the building wasn’t good, because a lot of noise came from cars driving fast on the street.

Breakfast was excellent with a lot of choices. The room was very comfortable with a great bed.