Raleigh Marriott Crabtree Valley

OMG I'M IN LOVE WITH EVERYTHING & EVERYONE AT THIS ESTABLISHMENT AND LOCATION! Unexpectedly, had a free breakfast for the two of us on the last day due to a drainage situation in the shower as well as the safe not working! The staff were amazingly friendly, and the pool area stellar! Loved that we were welcomed with water bottles and everyday, the fruit in the complimentary water dispenser variedand was so refreshing! Great lounge area with plenty of televisions. Had a private one when we had our lunch! Would definitely stay here again, 1000%!

I left a message at guest services after I checked out yesterday as I thought I had left my phone charger in the bathroom.. I wanted it sent to me and asked her to check. Never heard anything back!!!! Also, you need to better soundproof your rooms that have been changed from one large room to two. One of your employees knocked on our door at 2:00 a.m. because we were laughing. Apparently, the adjoining room could hear us laughing because the wall between us was not well soundproofed.

I initially booked a stay less than a mile away at the DoubleTree. When I walked into the hallway of my room, I could smell smoke and someone was having a party. The carpet looked dingy and there were people sitting outside at night. I immediately went to the front desk and canceled my stay. I drove a minute down the road to the Marriott and I realized I should have just booked a stay there. It was much better, cleaner, and quieter.

Everything was fine.

Location in Raleigh close to family- it’s a nice property, clean & the staff was very accommodating.

Only negative I might add is that the menu was undergoing some changes, so some of the things they listed on the menu weren’t 100% right. For instance, oatmeal was supposed to come with raisins, but they no longer do this, even though it’s on the menu. Waitstaff was accommodating & brought my wife a banana instead.

The staff was nice. Facility was great overall.

When we got in our room, the toilet overflowed and the light didn't work so they put us in another room and that one was okay just housekeeping didn't facuum or clean behind the beds. When checking out the front desk said breakfast come with the room got finished eating and the lady gave us a bill.

I always enjoy staying at the Springhill Suites. Free parking on premises is very convenient. Checking in is made easy. The bed and beddings are fresh, clean and comfy for a good night's rest. Then a nutritional breakfast is served with something for everyone to enjoy.just like at home.

The location and the facility. It was clean. Room was nice. I liked how quite the facilities is.

The staff knowledge. Hotel was booked and we stayed in the lobby waiting for them to find the reservation. We have theM the reservation number and confirmed the booking before we arrived but still we get there and we have to wait. Go back to the car, make phone calls to be able to get the room. It was inconvenient and waste of our time. That from desk gentlemen at last found it and he wasn’t looking under the correct in fo I guess.

It was a great stay. Everything was very comfortable. Nice and clean. The staff was very nice and helpful. I love the room service. The pool was very nice.

I didnt like that out of 3 elevators only 1 worked. So being on the 5th floor waiting for a elevator took up most of our time.

The cleanliness first and for most! The staff is very welcoming, especially Kyle! It’s location is also great and no more than 10 minutes to anything in Raleigh

The coffee machine didn’t work that well but we got over it.

Perfect location! The facility was amazing! We were greeted with champagne and sat overlooking the pool to relax. The lobby is so beautiful and the exercise room was wonderful! I also appreciated the laundry to wash my clothes.

I can’t say that anything was bad.