It was clean and very well staffed. The staff were very kind. They went above and beyond. For example, a housekeeper offered to change sheets after my partner had surgery so we would have clean sheets. We also changed when we were leaving several times, and they worked with us easily and cheerfully (staying in the same room). The bed was comfortable; room service was good; and it was quiet. They were food allergy aware. The location on the skyway was very convenient.

The pillows were feathers -- comfy but bring a pillow cover if you tend toward allergies. The provided handsoap/shampoo/etc. were all notably scented. I would have appreciated a full mini-fridge instead of a half.

Granola with lemon curd was new to me and delicious. Coffee was very hot (which I love) Most comfortable mattress I have slept on

There was no place to hand a wet washcloth and no hook to hang a hand towel on. Both had to lay on the sink counter. There was only one sink. Two of us had to get ready for a very early appt. at C.Clinic and having two sinks would have helped. I'd put a lamp near both chairs as we both like to spend time after supper reading.

Skyway made it exceptionally easy to walk from the hotel to Cleveland Clinic without going outside. To access the walkway, all you needed to do was take the elevator in the hotel to the 3rd floor and walk out the hotel doors to the walkway. About a 5 minute walk to the main campus Bldg. The hospital staff drove golf carts across the skyway, giving rides to whoever couldn't make the short walk. If you are going to Cleveland Clinic, this really is worth the higher nightly fees for convenience and peace of mind. No worrying about parking, weather or security. The skyway is a main travel corridor between the main campus and bldg A, so it is always occupied, clean, climate controlled and very safe. The hotel has a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu. Great food! The hotel is also extremely high quality as are the rooms. Highly recommend.

Reason to stay here is, of course, that it is connected to the buildings of the Cleveland Clinic. Rooms are large, well appointed, and clean. Club Level amenities are a real plus since most guests never leave the CC campus or the hotel. And, I gladly award an entire extra star for hotels with hooks in the bathroom. On request they will supply special furniture for those in need after surgery.

The lobby and ground floor public areas are stylish but very cold and unwelcoming. More like a convention center than hotel. Despite nation-wide and world-wide clientele no WSJ or NYT newspapers. Hate those foam mattress overlays which raise the level of the bed to ridiculous heights, and are difficult to get out of.

Restaurant service was good during breakfast. Front desk staff was very friendly.

Rooms were not cleaned daily, the hallways were dirty. Very disappointed in regards to cleanliness

staff incredibly helpful & pleasant. specifically Mark (front desk) & our room service individual (never got his name)

omg- was impossible to keep room comfortable:( always cold- had thermostat at 80

BC they are connected to the hospital so they stress cleanliness. We really like that. Staff was very friendly

The TV was satellite and it was horrible! It kept going out. Plus they should offer Netflix and utube but they did not

Nice place, very accommodating, Lucia the waiter at breakfast was the best

Little pricey and added extra cost to room service with out notice

Absolutely beautiful hotel and the staff was excellent.

The only complaint I have is the pillows are down feathers and are to soft. Glad I brought my own. But other than that it was a great stay.

We did not have time for breakfast. Room was large and clean. Although my husband and I both woke up during the night as it was very dry in the room. We went directly from the front entrance to our room at 9:30 pm, and left the hotel at 9:30 am. So we did not get much of a chance to check out any of the hotel facilities. Beds were very comfortable!

Water leaked from under the shower door and created a large pool of water on the floor.