Valley River Inn Eugene/Springfield

Clean, big rooms, nice pool, convenient location

The front desk said they couldn’t reserve a ground floor room because I need to call back an hour later. It is not hard to take a message and do it in an hour. The women at the front desk looked very unhappy to be there. Also it has a restaurant that is inconveniently closed at check out time for like 30 min!!?!? Who wants to wait 30 in a lobby for brunch? Not me! Way to starve your guests! Also the snack area is unmanned and employees are irritated to take time from what they are doing to serve you! The family in front of me were unhappy with the service and no one wants to stand for 20 min to get crackers. It is even more of a pain with toddlers. Hospitality is not what comes to mind about getting food here!

Quiet and clean best describes our experience. Valley River Inn is conveniently located with many amenities to eat, sleep and shop if you need to. Our beds were great, pillows not so great for our needs. Our room contained a refrigerator but no microwave. A Keurig offers a taste of local roasted coffee, however if you are a tea drinker, you will need to run water through the machine once for hot water. The place met all our needs and the price was perfect.

No microwave or flat pillows. We like a choice in the three pillows they place on the beds.

The room was really great for easy access to the outdoors so that I could get my dogs out for their exercise. The walk along the river was really nice for our daytime jaunts, and we really appreciated the dog areas for when they had to be taken out when it was dark.

I think it's rather humorous that I - as a dog owner - must fill out a form swearing that I will keep my dogs quiet, under control, and clean up after them, or pay a stiff "price". Yet, at 1:30am on Sunday morning, the people in the room next to me play the tv too loudly, talk too loudly, and of course have noisy sex. How about instituting quiet hours between 10pm and 8am, with penalties for not observing "quiet time", so that we can all respect our wish to have a nice stay at your hotel. Just an idea!

The location was great

You need more staff at the front desk during check in and check out. There were 10 people in line and only one person at the desk.

we love the location on the river. the view is gorgeous with a spacious balcony. the size of the room was excellent, comfortable with everything you need.

The windows were dirty and full of cobwebs which made the views less spectacular. The bedroom needed a clock and convenient outlets to plug in devices.

If you don’t have to be right in the city this is a great place to stay. The pool area is good, our room was clean and comfortable. The staff was very friendly, helpful and the place has some good history as well.

This is a large hotel with lots of hallways, twist’s and turns with limited elevator locations. It’s not a huge deal but it can be a little confusing at first till one gets used to it.

Quiet, nice facilities, restaurants nearby, hiking trail nearby

There was a problem with the door lock mechanism in the room adjacent and it was very noisy as the guests couldn't get in and then the mechanism had to be changed. Need to let the adjacent guest know what is going on.

The Inn is located by the river and biking trail. We had a wonderful dinner at Sweetwater. It’s very clean with a historic lodge feel. It is directly beside a shopping mall (which was a complete surprise), so lots of places to eat and shop within walking distance. Only 15 minutes from the airport.

There is a $10 fee for parking there.

We had a view of the beautiful river from the balcony. Shopping was within walking distance. Bicycles were rentable on the bike path next to the river. The restaurant and bar had terrific food and service and lots of other restaurants were within walking or short driving distance. Great place to stay in a beautiful city!

Nothing

everything!

elevator situation for floors 6&7 is not good. one elevator and no way to access without at least a few steps. very difficult for older traveler alone. also, pool hours were inconvenient with pool not open until 10:00 a.m. makes it very difficult to swim for exercise as by 10:00 children and families are ready to play in the water.