Hilton Garden Inn Exton-West Chester

all ok

I asked for an invoice, and they said it was charged through Booking.com., so not there responsibility. when I received my credit card charge it was direct from the hotel, so I rang them to request an official hotel receipt, and they again said it was not possible. When I checked my booking in booking.com, it correctly stated the hotel will invoice directly. Is this the only hotel in the world that cannot issue an invoice? I have not had a problem at any other Hilton or other company.

surprisingly quiet given close-to-interstate location. well taken care of. excellent breakfast

maybe it's too much to ask for a Hilton Garden Inn, but there was no one doing the kind of things that the bell captains of old used to do-- knowing the area, restaurant recommendations, etc. Post-covid, 3-star hotels are now all charging 4-star or 5-star rates, but not upping their service level accordingly.

Loved the night front desk and bar and grill staff they were great. Nice location. Nice size room. Breakfast was good. The gym is very well equipped.

The floors in the elevator were messy. And the tables in the eating area needed better cleaning. Also, the room had a little bit of an old smell.

We loved the location it was close to where we were visiting. The man named John at the front desk went above and beyond to make us feel welcome. He was very kind and welcoming. The pool & spa was nice as well.

Saw two men go from sweaty fitness center into pool. Ew!

The property it self was very nice and clean. I really like it.

I wish there was more restaurants that were around in walking distance. One staff member was incredibly rude. Acted like I was bothering her when I asked about ordering food or when room service was available

The property was very clean and perfect location! Very comfortable bed.

I thought it wasn’t a great value for room types. Nothing exceptional in the rooms to justify price.

Excellent overall experience - stayed there with my son for a wrestling tournament that was held nearby. Everything was very clean, updated and the staff was great. I'll be staying here again in the future for sure.

N/A - there was nothing that I didn't like.

Breakfast was good with many option to choose. Fresh fruits, juice, bread and a menu to be prepared to you.

Clean, quiet and friendly professional staff. Outstanding !! I will definitely stay in this hotel again should I get the chance to visit family again!

location, clean, comfortable we stay here every year for tournament.

blond desk lady wasn’t friendliest.