Came to Hershey for a show..our location was perfect! Between the park...where we had a late lunch...and the theater...just a few minutes away. Coffee was hot and waiting in the morning with a nice array of fruit and cereal, omelets, yogurts and of course the famous make your own waffles

Problem with elevator...but to be honest..it happens at times...probably fixed by now

The room was clean and spacious. The breakfast was enough that we didn't feel the need to go elsewhere! Perfect location to get around the town of Hershey and to go to Hershey Park! Room with two queens and a fold out couch accommodated our family of five perfectly!

Our room was very close to other people who had dogs which would not have been an issue except as soon as we got there we could hear one barking very loudly. Asked if we could switch rooms but were told we would not be able to have the same accommodations. So we ended up staying put and taking the risk of the loud dog. But luckily the dog did not bark over night so everything worked out!

Clean, comfortable, and convenient. breakfast was amazing.

Stayed 2 nights, no housekeeping came, not sure if we needed to request our room to be cleaned, restocked, or beds made but that didn’t happen. Had to ask for toilet paper and tissues and had to go down to get them bc housekeeping wasn’t in yet. not really a deal breaker but just surprised. However, all staff was friendly and accommodating. Again, not sure if housekeeping needs to be requested. If so, totally our own fault.

It’s very clean and the staff was welcoming. The indoor pool is as fun with clean towels available. The breakfast looked good but we decided to go next door to the “Hershey Pantry” for a delicious breakfast. There’s also a delicious bakery across the street called “Desserts”

Facility was as advertised.

I was overcharged by $34.97 and the person I talked to at the hotel will not help me resolve the discrepancy. I have called and also sent a message to the hotel through the booking.com app. When I called I was told to resolve through my credit card company. I called them and they said I have to go back to the hotel and booking.com. I did both and no one is responding or trying to help. The hotel stay was fine. It's dealing with customer service that has been very disappointing. Your stay may be fine unless you have a billing error. Also had to empty trash and get clean towels. Rooms are not cleaned during stay due to COVID protocols.

Loved my spacious room. Bathroom spacious as week, vanity outside was a plus. Shower was amazing. Room was very quiet all day and night. kitchen was excellent, we made breakfast every day. We stayed at room 101, near to an exit door, with a little dog, was the best option. The staff was amazing, everybody was super accommodating and sweet with our 4 legged guy. Shout out to PJ (or TJ) who checked us in, very cool guy and super friendly. Overall, we had a great stay, will definitely be going back.

With my yorkie, it wasn’t the perfect location for long walks. I used the parking lot but it felt busy, since there’s a breakfast place literally beside the hotel. But definitely not a deal breaker.

The hotel was a great value and location! Close too Hershey Attractions without being in the center of the chaos. The staff were very friendly and our room was great.

Very minute, but the complimentary hand soap had allergens in them. If you are allergic to tree nuts I recommend bringing your own soap.

Clean and comfortable room and all facilities also. Staff was very friendly and accommodating. Breakfast buffet was not bad at all. Room was not cleaned daily due to Covid restriction ( I think), but obvious and thorough cleaning between guests. Pool was open, pleasing to my little one. Staff patient and knowledgeable about local eateries, recommendations, etc. We will stay here again. Could hear a small dog yipping from time to time as this hotel did have some pet friendly rooms, but this was no fault of the staffs. Very pleased.

The room was very comfortable. They do have a peloton bike which they don’t advertise.

The hallways were dirty. When we got checked in and went into our room, someone was already in that room. The food was ok(nothing special)

Staff was super friendly, beds were comfortable, but I suggest bringing your own pillow. Breakfast was just ok, but free. We prefer to walk to places when on vacation. The walk to the park was about 50 min. I would probably stay here again if I come back to Hershey.

Outdated, I don’t really like old rugs in a hotel. you can clean bare floors easier.