I accidentally locked my bathroom door shut from the inside in the middle of the night, and was very panicked because I couldn’t access my contact lenses (and of course none of us could use the bathroom!). Abraham at the front desk was incredibly kind and helpful — he figured out a way to unlock the door from the outside in another vacant room, and then was able to discreetly fix our door without disturbing my travel companions’ sleep. I’m so grateful for his quick thinking and calm demeanor.

This is my 11th visit to Philadelphia since January, and I've stayed at many facilities. However, I've chosen Fairfield for my last three. It does not have all the bells and whistles as a lot of other hotels, but the staff there more than makes up for that. Every staff member that I was in contact with provided me with outstanding customer service, especially the front desk crew. The place is clean and very comfortable. I will continue to go back there because of their incredible customer service.

Although it was okay, they could do better with their breakfast selections. However, I'm reaching trying to come up with something to complain about.

Clean, great all over staff along with complimentary breakfast and airport shuttle. The biggest plus is the kind graciousness of the staff from the front desk (especially Diana! ⭐️) to the breakfast attendant to housekeeping, as well as their patience answering questions and providing transport suggestions to the city center. Complimentary Lyft to/from the airport is a plus.. Good Chobani yogurt and a Bigelow tea selection at the complimentary breakfast rather than that cheap and tasteless Lipton brand. Would I stay there again and recommend this location to others? Absolutely!

I wished the complimentary breakfast can be extended to 10am vs current 9am closing. I arrived close to 1am due to a very late flight arrival and would have liked sleeping a bit longer before the breakfast service ended

The location was convenient to the airport, which is what we needed. The room was clean and quiet. The breakfast was good when some of the serving containers were finally refilled.

When we went to breakfast, there were some standard food items that weren't available for a while, such as bacon and coffee (but then there was a teen sports team having breakfast at the same time, which probably explains it!). When I first put half and half in my coffee, it curdled, so had to throw it out and get more, only by then the coffee carafe was empty.

The room was clean and spacious—a great place to land after missing a flight. The location was great for quick access to the airport for our early morning flight. The front desk staff was friendly.

Would have been nice to provide a breakfast option for those who can't take advantage of the standard offering due to early flights. I've seen some other hotels offer a continental breakfast to go.

Everyone RAvED about the breakfast The gym looked good BuT only had one mat (which was being used) & one set of 10lb weights (which where being used) so that was a challenge & bummer Abraham at the front desk was helpful & had a big line of folks & handled it sweetly

Felt alittle pricy for a one night stay ($173) Three pillows per bed felt stingy (left us bickering) Gym could beef up on some key items

I was surprised that there was no shuttle service to the airport. Anytime I have stayed at a hotel at the airport there always was shuttle service, so I didn’t even think to ask when I booked. It cost me an extra $20 to get a taxi. Also breakfast doesn’t start until 6:30, which I couldn’t partake in because of an early flight. Think breakfast should start at 6:00

The hotel was located close to the airport and was clean, no issue with the hotel.

I'm not happy that I now have 2 charges on my credit card and now need to call and figure out why I was double charged. I was charged both by Booking.com and by the hotel directly. I do not appreciate the hassle of trying to figure out why I was double charged and if this is a scam....

Comfortable big beds. Easy and fast check in and check out. Staff were pleasant

The heater when you turn it off in the room it blew out cold air and it was a very cold night when we booked in. Breakfast wasn't that great. They put a hold charge on my card for nearly twice the price of the room. No shower cap in the bathroom

It was good for one night's stay. Very clean, beds were definitely comfortable, ac worked great, the room was plenty big, etc. It's a little expensive though.

there's a little too expensive, the bathroom door did no close all the way, they charged for parking, the breakfast could have been better, they could have had someone helping the lady at the front desk because she was clearly overworked and by herself and there was a lot of people complaining about the parking situation.