The hotel and staff is very nice and accommodating. I am a bit of a princess and like to have a lot of towels, some hotels give me a headache about this, but not this one!! Every single request I had was completed with a smile. The room and amenities are very clean and comfortable. Even the valet guys are really pleasant and friendly. I cannot say enough nice things about this hotel. The walk is a bit farther than some other hotels, but I feel like it’s worth it, considering how nice this place is.

Our TV and a couple lamps weren’t working upon arrival. I called the front desk and within 10 mins, two techs were there. Turns out the guest prior to us changed the wiring around to accommodate some games, so they were easy fixes. This isn’t really something that upset me, but was the only thing that didn’t work right.

just about everything!! I wish we had spent more time in the hotel to check out the restaurant and bar. For what it’s worth, the food smelled amazing! The room was cute and cozy.

The only thing I didn’t love was the bed. it was little two soft for our liking but otherwise everything was great!

location

we were told there was a breakfast buffet & it didn’t exist. we ordered off the breakfast menu & the food was absolutely awful. my brother ordered decaf coffee that had grinds floating in it, orange juice was sour, eggs runnie, grits lumpy no flavor probably instant, toast don’t think was toasted, bacon not cooked completely, got one butter with 2 orders of uncooked cold toast. my sister n law ordered a biscuit & got a cold muffin. it was awful

We loved the convenience of the location. We were able to hop on the local shuttle and explore the downtown area without having to get in our car each time we went out. That was fantastic.

The property was very well-maintained and clean inside and out 

I liked everything about this property. It was excellent!  The only thing I would recommend is more selection on the room service menu. 

We just used the hotel as a base of operations to see some of downtown Chattanooga over the weekend. The property is very convenient to all that downtown has to offer. It was a short drive up the mountain to see Ruby Falls and Rock City. Bonus for the Chattanooga market being indoors at the convention center, which adjoins the hotel.

Nothing to report.

Outdoor pool was lovely and had plenty of loungers in the shade. Rooms were comfortable and service was wonderful.

Would be nice to have a lock on the bathroom door.

Exceptionally clean. Parking is easy. Staffs are very friendly and helpful!

A bit far from the downtown center and the pool is on the small side.

The staff were outstanding--friendly, courteous, informed, respectful!

I'm not crazy about young people calling me "sweetheart." It's condescending and patronizing when directed toward seniors. It happened only once, though, and he explained that "it's a southern thing." No it isn't. It happens a lot with young people, and it is quite annoying.

Central location, waking distance to local attractions, and not far from other attractions that aren’t in the city. Room was spacious and clean. Very comfortable bed and linens.

Parking isn’t reasonable as in the cost should be included with the room rate.