This is not a Hilton, so don’t go there expecting that and then complain. The room was very clean. The staff is very friendly, polite and friendly. Excellent customer service. I loved having a fireplace in my room. I could hear the creek running. The price for the rooms is a great price. The free breakfast is also nice. I would definitely stay there again.

My sister and I wanted adjoining rooms and that didn’t happen.

Sparkly clean room. Plenty of towels and amenities. Beautiful location with running water right outside. Fabulous location. We walked to everything.

We didn’t like the breakfast, except the fresh biscuits were awesome.

My boyfriend enjoyed the breakfast very much, especially the waffles. Since I am a strict vegan I found it challenging to eat much in Gatlinburg in general; however, the fresh apples and hot tea were wonderful.

I liked almost everything about our stay and would certainly be back. Perhaps making a continental breakfast more vegan friendly in the future to accommodate guests who cannot consume dairy or animal products would be a nice touch. Also, the hot tub was out of order so that waa a bummer but overall it was a wonderful experience and we will certainly be back again to stay.

We stayed 2 nights here.Our very large handicap room was very clean.The entire hotel smelled nice.Beds were very comfy with lots of pillows.there were extra towels in bathroom.i liked the soap, shampoo and conditioner dispener in shower.lobby was clean.breakfast room was very clean and well stocked with hot items.the river view was nice.big firepit area by the water.staff was very nice.i asked for a shower chair when i arrived and they brought one right up.Always saw someone cleaning something , even sweeping outside in the parking area.thats always a plus.There was vending machines and guest laundry.very affordable but it was january so i dont know about summer prices We will stay here again!

There is an elevater but It was kind of an uphill downhill maze inside going from the parking garage to the elevator and the rooms.the wall thermostat was kind of touchy.At times was hard to regulate but this was our only complaint.

Great location easy to walk to everything in Gatlinburg.

The road noise was a lot. They need to install thicker doors on the balconies and maybe thicker windows.

Warm, not real tasty.

The next door room had children and you could hear what they were saying, trying to open the adjoining doors.

nice view overlooking river from balcony. Adjoining rooms were nice. Location was nice, close enough but not directly in center of town. Did not eat breakfast but it looked good enough. everything was very clean.

I really don't have any complaints. The rooms were as advertised. All i needed was a clean room and comfortable bed to sleep in. The elevator was out of order but we made short work of the few stairs from the parking garage to our third floor room. did not use the pool because they were not open yet(early march-too cold) it looked nice though

the room was spacious. i liked the fireplace and the balcony overlooking the river.

nothing

The location of this hotel is wonderful - right on the main thoroughfare that runs through downtown Gatlinburg and right on the river; the beds were comfortable; hot water was readily available and plentiful; the breakfast was good.

On two different occasions, during the night, someone tried to get into my room. Obviously, they had been given a key card that would have given them access had I not engaged the security lock at the top of the door. And all through the night there was loud banging that sounded like construction work. It was impossible to get a good night's sleep.

Very nice place to stay. The room was very clean and bed was comfortable. Breakfast was good. We will definitely stay there again when we come back.

The only thing that was a little crazy was there were parking spot up against the building that we were told you had to pay $30 dollars a day to park there or you could park in gravel right across from the office or the 5 spots up against the woods for free. They did have more parking under the building but we really did not want to park that far from the room.