there was a lot of space for us in our room. it was basically like having our own little apartment. much better than a regular hotel room.

the walls are very thin. we heard our neighbors watching tv, talking, washing dishes, etc.

Cleanliness

We had a “Mountain View balcony”, and the it was blacked by a tree that was overgrown, encroaching the balcony, had not been trimmed in years, and no view. This is one of my favorite things about the resort and your failure to properly trim or cut the tree down blocked the view, the trees limbs are growing down because it hasn’t been trimmed. If you have a balcony viewing the mountains you don’t need a tree there at all, or at least maintain the tree appropriately. The sprinklers for watering the lawn ran 24/7… is that correct? The water was spraying up in two balconies below… Everyone was friendly and professional except the marketing lady trying to force people to do her project, wouldn’t accept no and was very rude

Everything was very clean and roomy. We liked having a balcony but was very noisy facing the main road.

The mattresses were a little too firm. It was have been nice to have queen beds instead of full in the second bedroom. The balcony faced the main road which was very noisy and not the best view. Sometimes it was hard to get a parking place near our room.

The activity centers were very nice. Close proximity to Dollywood was great.

The appliances in our condo were very old. They weren’t dirty, but their rundown appearance made the room appear dirty. Also, their was a strong perfume like fragrance which pumped through the HVAC ducts. It was unpleasant and led you to believe they were attempting to mask a foul odor.

Very spacious 2 bedroom with good layout. The pool areas were nice, just a little distant from our room.

It is hilly so transport to different areas of the property was necessary for us. Our balcony faced the road so it was a little noisy for enjoying the fresh air.

Everything!! The rooms were clean, reasonable, huge, and had washers and dryers in them!! There are so many things to do in the area. Super convenient!!

Nothing.

Lovely area, beautiful buildings. Nice unit with clean and comfortable bedding. Coffee and toiletries supplied.

Stayed in a unit that was below street level entrance. Patio was ground level, with open railing, surrounded by trees, no view. Not comfortable sitting outside. Bathroom fixtures need updating. Difficult to reach dishes, awkward storage location. No tea kettle.

We loved the layout of the room. It had everything we needed and was close to plenty of stuff to do. The staff were all amazing and very helpful.

N/A

Love the location The condo was very comfortable , nice furniture. Loved the balcony Staff was excellent!

Traffic noise Bathroom and kitchen needs upgraded Needs grab bars in the bathroom

We stayed in the two bedroom apartment, and it was very spacious. much bigger than we expected. It had a full kitchen too, so it was perfect for our needs! The staff were all very friendly and helpful.

Everything was amazing! The only thing I would suggest would be oven mitts in the kitchen.