The staff was friendly and the location was great.

We did not like arriving late to a crowd of teenagers hanging out at the front entrance for no reason other then hanging out. We were not comfortable with them staring and watching our every move. It’s uncomfortable when your not sure if your about to be robbed or mugged these days to groups of young adults that do not fit the picture of you expect when arriving to a nice hotel. These young adults should have a adult with them or be asked not to congregate outside the entrance for travelers to enter. They should be in the lounge area or pool.

This hotel is excellently located near Town Center, the main hub of Southlake. The service is good and the room is quiet. We will use them again.

I missed having a clock in the room. I think that, because we all have cell phones, it is assumed we don't need a clock. But it's hard to look at your phone in the middle of the night without disturbing your partner. I also would have liked a drop-off of fresh cups, coffee, and glasses each day without having to ask for them. I understand no maid service. I can make my own bed, but those are just niceties that would go a long way toward making a wonderful stay and excellent one.

Staff was really friendly and helpful. Room was large, clean, nice. Bathroom was big too.

1. Hotel staff was great but couldn’t find my Booking.com reservation. I had gotten a confirmation email the day before my trip from Booking.com - so next time I’ll double check with the hotel before my trip. Thankfully rooms were still available and the hotel gave me the room at a lower price (senior discount). So all was well. 2. Bathroom fan wouldn’t turn off. Had to keep the door closed to muffle sound at night. They offered to send up maintenance but I didn’t want the hassle. Otherwise lovely room.

Staff was very kind and friendly from the moment I walked in for check in. They accommodated us as needed. The Chrome Dragon from the adjacent property looks really cool upon entry.

The bathroom door is too narrow. It doesn't allow complete privacy from an angled view (sides) The showers do not have a bottom ledge. The water from shower hits the ground and splashes out of the shower and onto the bathroom floor. Sort of messy and could be a slip hazard.

Location, value, comfort.

The HVAV was not reliable. We had a terrible time keeping the temperature comfortable. We used the heat but unless we set it on 75 which is too warm, it only blew cold air keeping the room at 68 blowing cold air. We did call front desk and was told "That's just the way our units work - 75 or 68. Nothing in between."

Clean, spacious room. The location was convenient and in a safe location.

The lobby and halls were freezing. The poor staff was wearing sweaters. The only way to turn on the bathroom light was to throw the master switch, which also turned on the light in the room. Would be nice if I could turn on the bathroom light without waking other family members up.

the location first time visiting the area, minutes from Grapevine, TX, minutes from Gateway Church, and a plus the area had everything. variety of restaurants and shops.

everything was great

The room was great, but the staff was amazing. Our light got canceled out of the blue and we had to scramble to find a hotel. We were in line with many others. One staff member handed us water while we waited in line and honestly after a really bad day with amarican airline, that water bottle, the little act of kindness, made everything a lot better.

it was very nice and classy. I was on a work trip and everything was great. They had a great staff and it was close to the airport and all my favorite stores.

There is no microwave in the room. I was here for work and wasn’t able to warm up food in my room because no microwave was available only a fridge.

Excellent staff

Can't turn on just the bathroom light. All lights are controlled by a master light switch. You have to move around in the dark to keep from waking up your guest in the room. No microwave in room.