The front desk staff, AWESOME! The Standard is set with this group!

Breakfast options and operations. I went to the Market Place restaurant or coffee shop was a horrible experience. It was as bad as getting registered at a city or county hospital.

Very impressive resort with every amenity imaginable. The atrium area is amazing in both the atmosphere and size. Theming to match the Texas location is excellent. We really enjoyed dining at the Old Hickory steakhouse and Zeppole. We attended a convention at the attached expo center. Beautiful decor throughout the resort, including the convention center. The resort is also easily accessible from both major Dallas airports, and there is plenty to do in the surrounding communities such as Grapevine and it’s wonderful main street shops.

We liked the ample and spectacular display of Christmas decorations, piped music which transformed the Gaylord Texan Resort into a wonderland! The children-friendly themed events were lovely for the wee ones; and it was great to see generations of families flocked together to celebrate the holidays and engaged in the array of activities. We also enjoyed the spell-binding display of talent from Cirque du Soleil in the Glass Cactus Building. Thankfully, we had a room away from the atrium where the action was at its height so we were able to enjoy great rest and relaxation en suite!! The proximity to Grapevine CIty was a bonus since it truly goes all out for Christmas! We spent lots of time admiring the different Christmas decor and enjoying the street concerts, outdoor skating, the sumptuous eateries and the North Pole Express! That was another highlight of our stay! For the shoppers, the Grapevine Mall has it all! The property is also has a small walking track for quite walks and some scenery and water views for solitary moments!

The crowds could be a bit overwhelming and this put a strain on the limited restaurant capacity and food outlets. The wait for room service also made it not an appetizing option. Due to the time of year, reservations were in short supply, but we enjoyed exploring an array of options in Historic Grapevine City. It would have made our stay more enjoyable to have had more live entertainment at night and planned activities on site for older patrons. Water pressure in the shower was underwhelming...We were on the 8th floor!

The property was very nicely and seasonally decorated. Check-in staff and porters were particularly courteous. The restaurant at which we had dinner was nice with attentive and responsive staff. The venue is felicitous and the staff congenial.

Cost of a night’s stay is somewhat prohibitive. While the property has many attractions, some of which are at cost, the quality of the room and general expenses did not adequately compensate the visitor for his/her expense.

All that they offer during the Christmas season! We love Gaylord! This is our second time here during Christmas and our children loved it! Just like the first time we came in 2017!

Wish they had more than one or two drawers to put clothes in. They have lots of hangers so we made it work but that was a shock when I first arrived.

We were there when the Tornado came through. Very Impressed with the way the staff handled the situation. Calm cool and collective. Water and snacks too. The only thing that might need to be better is the speaker system .

I know that resorts style hotels make you pay for every little thing but I really do not understand that idea if you are paying $400-$1000 a night parking, internet should be free. It does seem like the room price should more than cover that. The other thing is the parking is stressful if an event is going on, the hotel should have it's own separate parking garage just for overnight guest . It would also be nice if you could get to the garage from your floor . The event parking should be it's own separate area maybe even a shuttle bus to take them and drop them off . Having to wait in a long line just to park and go to your room is kinda unnecessary

I love how it looks in the inside it's beautiful all around. I love how the indoor pool was warm. I love the customer service that we received while being there. Most of all I love the view I had from my room.

I didn't like the fact that it was a location that wouldn't accept cash. But at the same time I completely understand why. But that would be the only negative thing.

The ambiance was exquisite, the staff were helpful and direct.

The check in time was a late time @ 4pm and things such as indoor pool close at 8pm and most restaurants close at 9pm. You will have to stay more than one day to get your money’s worth of time. Overall, it was a good experience but I did feel rushed.

The property was lovely.

My husband set me up with some time away to get some rest after recently giving birth to our second baby. However, getting rest was impossible. There was a constant sound of slamming door or doors in the hallway. I believe probably the stairway door. Some of the interesting food options weren’t open and this was disappointing. Also a lack of entertainment or fun activities and shopping on site. And finally one of the restaurant servers was inappropriate, making an obvious pass at me as I sat alone on the patio and then became annoyed when I didn’t reciprocate. Didn’t ruin my day but still inappropriate and unprofessional.

First impressions: beautifil, colourful, highly decorated, lots of running water and plant-life, several bars and restaurants in a small space. Good check-in, wifi easy. Quality room and bathroom. Good variety of restaurants and bars, some very very good service and lovely food.

Reception not always polite, once was very dismissive.