I had to get a room extremely last minute due to another hotel with poor employees/customer service. Anyway, I didn’t catch her name. But there’s a girl with short reddish hair that works at the front desk. I was having some issues with my booking through a third-party and she was very helpful and patient with me while I tried to figure it out . I was also lucky enough to get a surprise of an upgraded room and with the awful 48 hours I had it prior to coming here that was a nice difference. Thank you to whoever you were and keep doing what you’re doing!!

The staff is really professionnal and nice. The room was clean and comfortable ! We needed an earlier check-in and they made it possible ! I am sorry i don't remember the name of the woman from the staff at the front desk, she is asbolutely amazing ! 5 stars for you !

The area is a bit far from everything, but we knew it, so no suprise for us. Booking a rental car for a long stay is the Best.

Nice large rooms, close to the airport and not far from town. The staff was attentive when I brought an issue up about cleanliness in the room and they moved us to another room.

The first room that we were given was not clean. The floor was still wet possibly because it had just been cleaned but even with that taken into account there was hair all over the bathroom floor. The entire hotel seemed quite chilly and the heater in the room had a hard time keeping it warm.

That a restaurant was available for dinner in the lobbying s served good food. The staff in the restaurant was very helpful and wanted to please. Great experience there.

Grout job in the bathroom could have been better. I know this is nit-picking, and the grout didn't match the rest of the bathroom, and gave the feel of poor quality of care for the room. The fan didn't work well in the bathroom either. Not able to move the steam from the showers or the toilet when used.

Great ambience and convenient location. There was free Airport shuttle for pickup and drop off. Good restaurants nearby

Rooms were a good size. Restaurant on site.

The breakfast was free for my husband but when I went to eat they said I would have to pay $14.00. Wasn't impressed with that.

Personnel is very friendly and helpful, good facilities.

The room itself wasn’t exceptionally clean: pillows were dirty a little bit, and there were hairs in the bathroom’s floor.

The room was great and the bed was comfortable, however, there was no hairdryer. The mexican food that evening was delicious. The bartender was very friendly, and so was Pria at the front desk.

When we arrived around 4, there were several room keys left on the counter - they were still there hours later. Also, there was a breakfast plate left on a serving counter in the bar and remained there all evening. It would have been nice if the hotel had paper maps of the city for those not familiar with the city.

Staff is very friendly and will help you with all your concerns.

I didn't like when I stayed last time that the heat in the room didn't work but the manager said he will give me a discount next time..

The outside and lobby were very nice…it kinda looks like a castle. I like that the AC / heater stayed on continuously and didn’t make noise shouting off and on during the night. It was also a quiet hotel.

The rooms were dated and smelled bad. The elevators were old & some didn’t work.