The ADA bathroom was the best we have ever seen. The abundance of grab bars, the wide doorway, and accessible shower, and the room also, my partner was able to move around easily in his chair. The complimentary products you offer are the best brand we've encountered. The desk agents, both day and evening were very engaging, helpful, and pleasent. When I had a problem with the wi fi connection, it was quickly sorted out.

The room door was heavy. For an ADA room, it might be nice to have a powered opener.

Nice modern facilities. New high end equipment in the fitness center and pool was well maintained. The rooms are nicely decorated but very simplistic. Employees were very polite and helpful and even made a fine recommendation for a decent pizza that could be delivered. Breakfast was good and ample chooses were available.

Bed was firm, not mine or my wife's ideal sleeping situation and pillows were fairly flat. Bed was also noisy and any tossing and turning was accompanied by loud squeaks and creaks. Walls are not well insulated so hallway and neighboring room noise (on all sides) was noticable. Room stayed in was directly above the pool had a very noticeable smell of chlorine but I was personally able to tolerate it.

Nice peaceful view of forest off to the right looking out of my room. A tad bit of highway noise but able to overcome with the FAN setting on the AC unit. Front desk was very helpful and polite

Pricing was on the high side- about 25% more than I pay at similar, competing hotels like Best Western Plus etc. AAA discount was not added on my bill, did not notice till after I departed.

Staff was friendly and helpful. Facility was clean and comfortable. Room was well appointed and clean. Bed was comfortable and there were plenty outlets for our phone charging cords. Breakfast was plentiful. We enjoyed our stay!

I think everything was acceptable. No complaints at all.

nice breakfast, room was very big, nice bathroom, directly next to the highway which is a little noisy, but the connection is good. Personal friendly, good internet

The door was very heavy going

everything we needed all in one stop and free breakfast was amazing!

well we wouldn’t call it technically disliking the room because of it but we thought it was funny that the tv in room 202 changed the channel and the volume with the volume button changed the channel and the volume at the same time lol.

The front desk personnel is top notch at this hotel Hayle is such a kind and patient employee!! The housekeeping staff was amazing as well thank you all for being so nice and kind!

Nothing

The management and staff were friendly and professional, I felt very welcomed and appreciated as a guest. I enjoyed the free breakfast and would definitely stay again when in the Covington area.👍

Hotel beautifully renovated. Clean and bright. Very personable staff and owner!

Towels are always an issue with me. I know most hotels have the worst towels but this hotel had the worst towels I’ve ever experienced, especially the pool towels.

Jake brakes going off w high traffic all night long

Sleep would have been nice. Even w fan & a/c compressor could NOT block highway noise in that room