Crowne Plaza Dulles Airport, an IHG Hotel

Didn't eat the breakfast

Ate at the restaurant. Never again! Extremely slow service provided by Andre. 5 service staff standing around and only 3 tables, but it still took 10 minutes before anyone approached us for drink order. We stayed because we were hungry, it was 7 at night and we were staying at the hotel. Server forgot to put in our appetizers. Meal came 35-40 minutes after we ordered. Had to chase server down for drink refills. Food had a good flavor when it finally came out, but definitely not worth the time or the price!

This is a solid full service hotel that is close to Dulles. The good points are that it is staffed 24 hours, has an on-site restaurant that is open, reliable 24 hour shuttle to the airport that does not get stuck in traffic, and solid facilities for a business hotel. They have a good TV package, improved over what I recall from the past.

It is an older property that has aging facilities so that things may not always work perfectly. My door lock was very balky for example and hard to get the lock to release. The carpets are a little ratty. Nothing terrible but good not great. The housekeeping staffing may be short. The bathroom floor in my room was overdue to be washed and there were no cups for the coffee machine.

We enjoyed the location, and the hotel facilities. The front desk staff were really nice. The room was big, clean, and confortable. The breakfast buffet is worth it for $15/person. The shuttle left us at the airport on time. The only negative thing was that the shuttle driver was in a rush to go and slam the van door hitting my right arm. It was painful, so I recommend a little more caution with the clients.

The shuttle driver was not cautious and hitting my arm was not fun for a long international trip afterwards.

Location, close proximity to the Airport, very clean and family friendly, regular shuttles to Dulles Airport

When I booked the property it was mentioned as "Pay at the "Property", but my credit card was charged two days earlier., Secondly instead of two days that I had booked, I stayed only for a day due to some unforeseen circumstances, I was still charged for two days, I would have preferred if one day charges had been returned back

Our rooms were very clean, and comfortable, Houlihans restaurant was very convenient and the food was very good, breakfast was very good also. The employees were exceptionally friendly and accommodating

Handicapped railings at the toilets, to help the elderly and handicapped to get down and off the toilet. My 94 yr old mother and my 84 yr old aunt had trouble with getting off the toilet because there weren't any rails on the walls to help them stand back up

Great location, acceptable hospitality. I do have a question…I saw a Holy Bible in my drawer. Is that out in all the rooms by the hotel or someone most likely left it behind. I found that cool if the hotel did and has a Christian foundation. Whatever be the case, overall great stay.

Maybe the cleanliness of the elevators and incorporating dimmable lights into some of the deluxe rooms. Also if you already have a fridge in all the rooms, it wouldn’t be a bad idea to include a microwave so guests can warm their food instead of having to waste it or go all the way downstairs just to warm food.

Did not have breakfast. Location was convenient for airport which was our reason for staying there but it wasn't pretty!

Lack of a bedroom safe as standard was a surprise / disappointment at a hotel designed for (international) travellers.

The message when calling says no van service from midnight to 6. Was informed there was 24 he van service from airport which was why I booked. Because I called, spent $20 on Uber which was a waste of money.

24 hour shuttle to Dulles Proximity to Dulles Bed was really comfortable

Would have like to have more restaurant choices

I am very comfortable at this property. Even, I booked the same hotel on my return as well. Breakfast was awesome. Rooms clean and comfortable. Shuttle to airport is very good option.

nothing to share.