The location was great! We arrived a little after midnight and the staff was very friendly. Since we arrived so late the front desk asked if we wanted a late check out. We had a lot of questions and the staff was very helpful in answering all of them. The only downside was, we were very hungry and there was nothing opened nearby. The room was very clean and roomy. Would recommend to anyone traveling in the area.

Nothing available to eat after hours.

The shuttle service was ALWAYS on time and we were never in doubt of getting a seat. Lindo at the front desk made us feel welcome and appreciated. There is a good choice of restaurant with yards of the hotel. We had the King suite and it allowed lots of privacy by merely sliding or closing doors. Although we did not partake of the room service, the menu was varied, prices were good and it provided a good option.,

Everything was fine.

The staff was so accommodating. Traveling from MA we left really early to beat the traffic. When we arrived 5 hours before check in I was sure that they would tell us that we would have to come back at 3pm to check in but to my surprise and extreme gratitude, as I was traveling with two small children, they were amazing and let us check in early! They were so gracious and accommodating and it was truly appreciated!

Nothing

Location was great. Loved it had a ton of restaurant options right there. Close to the airport, but didn’t sound like we were close to an airport. Staff, although we had limited contact with them, just checking in and out, was professional and friendly. Plenty of free parking

Mostly petty things: We had a reservation for 3 and there was only one bath towel. The house keeper quickly remedied the situation when we informed her. There was a dirty glass in the bathroom. It’s was turned upside down like the clean one. So, maybe housekeeping just assumed it was clean and didn’t take a really close look. No trash can liners. We added grocery bags. Not sure if they scrub and sanitize them everytime they clean the rooms, but gross things go in trash cans. It would be nice if there was a trash can next to the toilet…..for feminine products and wipes…and whatever else. Free breakfast included would be a bonus.

probably the best hotel room I’ve ever stayed in in terms of design, comfort, privacy, quiet, and a feeling of luxury, without pretense

of course it’s next to a big airport next to a strip mall so it’s nothing pretty, but that’s no problem. I think the hotel just needed a bit more personal touch as you enter maybe the staff could reach out and welcome you in.

Location closed to airport and mall and food court. Bed is super comfortable, room is sparkling clean. Front desk staff named Giva is very helpful. Room is spacious and good breakfast. Free parking available. Free breakfast only for child under 12. But, front desk is helpful and make sure that all my children (13 and 16) had free breakfast.

Nothing

loved the design of our suite. Joy, the Receptionist, provided a warm reception to new arrivals. She is almost worth her weight in gold! Breakfast was a real treat. services and food option are seldom available elsewhere.

Beautiful and inviting. However, with GPS. we had some difficulty locating the entrance to the property.

The restaurant food was well prepared and there were many options to choose from the brew menu and they are all delicious. The omelette man is very friendly

Staff don’t greet guest when they meet. They don’t even say hi just busy walking by. Not good for such excellent hotel.

location, layout of the room, helpful staff, able to get an early shuttle to the airport leave our car there during our trip to Houston

really noisy neighbors came in around 11:30 PM and settled down between 12:30 and 1.

Around area is really good to eat, many restaurants there and close to kohls Movie theater and swimming pool in mall Quiet bed room and good breakfast too

Like pretty much everything