I love the location of the Hilton Garde Inn Roanoke and the staff. The staff is always so welcoming and accommodating. Each time I have stayed, my room has been ready on time and it is always clean and very comfortable, and the amenities listed on the website are quite accurate. The location of the hotel is close to many restaurants and shopping, but it is off the main road and therefore very quiet. The location makes one feel safe and parking is close to the entrances of the hotel. The fact that there is a restaurant in the hotel also makes it nice if one is too tired to go out. Lastly, the check-in and check-out process is easy and seamless.

There really isn't anything I do not like about the Hilton Garden Inn Roanoke. I feel the beakfast could be a little cheaper in cost, but that is my only concern.

The people were welcoming and friendly. The room was excellent, clean and comfortable, and the location was perfect for this trip.

I wasn't thrilled with the cable. There were several missing stations. I'm used to some sort of included breakfast, which you don't offer, but I knew that going in. My biggest issue was the room rate. I've stayed in that facility before and it was about half the price of this trip. I feel like I got gouged by the price because Virginia Tech was graduating this weekend. I wasn't in Roanoke for that and I'm not pleased at how much I paid.

The room was exceptionally clean and the staff was quick to help and very kind. The views were incredible, and the location left us feeling like we were completely secure and secluded from the bustle of the greater Roanoke area.

The pool was out of commission during the stay, but this was not the fault of anyone, nor was it an inconvenience. This is the only "letdown" and is largely a nonissue that had plenty of attention given to it by staff.

beautiful view if on the mountain view side

The bartender was arrogant and not welcoming at all. My godmother nor myself felt welcomed to enjoy a beverage before we ended a long hard day. He kept reassuring us and other guests how great he was at his job. Very unprofessional and annoying.

Staff was very helpful with questions and adding an additional night's stay. The staff at the restaurant for both dinner and breakfast were excellent.

Noise early in evening due to soccer tournament but it was quieted down in a short time.

The staff was great. And the chef, well coming from a chef myself, the food was amazing! Great drinks. The bathroom in our room was so clean! Nor even a speck of dust. The sheets and blankets were so white. It was refreshing to have a very clean room

Beds were hard. And no balcony for fresh air. But that's it

The breakfast was ok. Better across the street at Ihop.

The pool was out of service. We were told that it has been broken for a couple of months and no estimated time for repairs. Our bathroom floor had not been cleaned.

the staff was great. very accommodating. Hotel very well kept.

I have stayed at other HGI’s and the breakfast is good. That is why I like staying here. This one was average at best.

location was great and close to restaurants

Only issue was the pool was unavailable which is why we didn't stay there a second time, otherwise we definitely would have.

Seemed new very well kept and food was good

Pillows were terrible and extra charges were added to my bill. They did fix it but had to prove they were not our charges