We've/ I've stayed at this facility well over a dozen times. This is our go-to hotel every trip up to Virginia to visit my mom, which I try to do every 3 months. There's a Longhorn steakhouse a quarter mile away that we hit every trip for dinner. A very reputable Chinese restaurant literally right across the street as well.

During the height of covid in mid-2020, there were homeless folks sleeping on the back deck furniture. Seems to have been corrected. As of recently, being in a major mall complex, I still see the occasional sketches walking around in the rear parking lot.

The cleanliness of the facility. From the dining area to the rooms to the pool and exercising room was truly relaxing.

This year was different the staff wasn't as informal, attentive, or aware to us as guest. Seems like there were changes to the staff. Last year when we visited the staff was very friendly, professional and informal.

Breakfast was excellent. We had stayed at other places on the trip that only had grab and go, or no breakfast at all. The food was quite good and the staff serving the breakfast were friendly and helpful. The room was very comfortable, and oriented quite nicely. As far as location, it was very close to restaurants and shopping. The drive to downtown Roanoke was easy, and did not take long at all.

There was really only one thing that could have been better. When we arrived at the hotel, and requested some maps or information about the city, and how to get to the city, there were no maps from the front desk staff, or any other information like magazines, or other documentation. They were helpful about telling us how to get to the city, but not really helpful for anything to do, or to see once we got there.

How was my stay? Getting more expensive every time i stay at this property. This is my go-to overnight hotel 4 times a year, but i may have to begin seeking less expensive alternatives. Add that pinko VAT tax on top of it? Oy....

Everything went well except for the days after July 4th. Then breakfast was not good and there were no muffins or bagels. The closet opening and closing was extremely noisy and so was the flushing of the toilet.

The last few days of having breakfast and the noisy closet and flushing.

Very convenient for our route home to Michigan from Hilton Head. Bedroom area was clean and very nice.

Someone from Management needs to take a close look at the bathroom in room 225. it appears that some projectile event took place in there. When it was cleaned, the product took the color out of the wallpaper so all the scrubbing and runs show lighter. The edge of the door was missed and has a dark brown stain.

Maintenace and upkeep were always attended to. This is like, my 10th stay at this property. Thecstaff on this visit were great. Unlike the last stay back in March... That front desk lady and her lackeys were worrhless. Didn't see her this time around, thankfully. Location is good, as Longhorn Steakhouse is right around the corner! 😁

My only gripe... Those back doors into tbe hotel are always broken! You'd put your badgekey on the sensor and the green light would go off, but the doors were slwsys stuck! It was that way during my March visit as well.

It was an extremely courteous staff excavation point we arrived later in the evening, and we're welcomed as if we were family, great location central to travel for us. Looking forward to staying there again!

very large comfortable and clean. great breakfast and pool. quiet location. great view of mountains from our room. lots of shopping and restaurants close by

Happy that the facility DID NOT have a bunch of worthless covid measures imposed upon guests, or I would never have made it past check in. I would have gone somewhere else. Haven't worn a mask YET, and I refuse to start now.