Holiday Inn Express & Suites - Milwaukee - Brookfield, an IHG Hotel0

Excellent facilities + location. Room was quiet, well-appointed. Enough electrical outlets, well placed. Good breakfast. Professional, personable, attentive staff, especially Rebecca + Sam at the front desk + Joyce in the breakfast area. The staff handled the simultaneous lighting storm, tornado + fire alarm with professionalism + aplomb. Fire alarm: send guests outside; tornado: have guests shelter inside.

Petulant, professionally unhappy guest who complained about how the staff handled the commensurate fire alarm + tornado sirens.

We stayed at the Holiday Inn Express & Suites because we were part of the 100,000 WE Energies customers who still had no power after 24 hours and needed a hot shower and a cool place to sleep. Take away my shower and one functional t.v. from my daughters and we're treading among the whitecaps my friend. They not only met our meager expectations (at that point a functional fan would have sufficed), but exceeded them. We were able to find comfort in a very uncomfortable situation.

Nothing comes to mind other than the $4 Diet Coke I purchased at the front desk and the ice machine not being located on our floor, but what can you do? I was grateful to have ice!

The hotel was super clean and the rooms were great. Our bed was comfy with great pillows too. The shower was large and immaculate. We felt it had a really great value for the cost.

The staff was pretty mediocre. The last morning we were there, the power went out and we had to get ready for the airport completely in the dark and with cold showers. We understand these things happen, and I was still planning on giving a five star review, however, as we left through the lobby, the employee behind the desk was sitting, wrapped in a sheet. I said hello and he just nodded back. I said to have a good day, and he said "I'm trying to." I was very put off at the lack of engagement and absence of customer service. No apology for inconvenience or are you guys okay? Just an indifference.

Very comfy, very clean, and great location. Driving from Texas it was great that there were restaurants and a walmart near by. Oh, and an Oscars too!

I loved the cleanliness of the facility as well as the pool area. My son mentioned it was one of the cleanest pools he’d ever been in. It also was conveniently thought out, having a section with paper goods if you needed something in your room, and even a hot chocolate and coffee stand area. The beds were EXTREMELY COMFORTABLE too! Loved that the rooms had fridge and microwave in it. A lot of hotels don’t offer both anymore.

Didn’t like the room had a tub and didn’t offer glass showers for twin queen rooms.

This is a nice hotel, our room was extremely clean, large, with everything we needed, for our 2 night stay. The bed was very comfortable, and the location is close to Milwaukee, and other tourist sites. The staff were friendly and accommodating, and we really liked the modern look. But our favorite thing was the delicious breakfast with quite a large selection. I give this hotel a 10 out of 10.

Not a thing, everything was wonderful!.

Super clean and very new styling. Very comfy beds and pillows. Comforter was super warm. TV was big and modern. Breakfast was really good for a hotel of this level.

Too many light switches near the door. One may have been a master switch that turned everything off? Pretty confusing. That’s the only beef I had with the room.

Good

Coffee station could have been open all day. There was no milk available after breakfast. The clerk on duty would not sell me any milk from what was available for breakfast. Is it good business not to sell something that is given away free at breakfast. While there was ample soda available all day long in the market, there was no milk. Bad business.

We don’t normally eat breakfast. However, I did have some scrambled eggs, a piece of bread and coffee. I like the fact that you had the coffee available early a.m. for us early risers.

Extend the breakfast hours from 6 AM to 10 AM

It was very clean and everybody that we encountered was friendly.

The only negative from this stay is that I paid in advance through booking.com, but the hotel also charged me for the room (and a hold for potential incidentals for the stay). I went to the front desk when I noticed and they reversed it right away when I showed them my bank transactions.