We book the HalongBay Cruise with them, the solution was cheap and in an amazing boat, they also offered us a free upgrade after our arrive in place. Their Sapa Tour are also cheap (they include the train cost) and with a good quality itinerary. The staff was always really nice and helpful, the room was clean, large and really comfortable!

The hotel is in the heart of the old Hanoi town near the night markets and the french quarter,we walked everywhere although we love to walk for hours you can rent a bike ,the hotel stuff was amazing especially the young receptionist Mrs lucky ,we said one time that we are vegan and the breakfast had more fruits and vegan options, every day room cleaning , quite rooms ,hot shower water ,the staff arranged us breakfast the early morning we went to the airport,it was the only hotel that the staff didn't try to sell us anything but advice us only ,the only hotel that had TV with free English speaking stations

I had a fantastic stay at this hotel, thanks to the incredible staff who went above and beyond to make my experience memorable. A special thank you to Lucky, who kindly rearranged my Hanoi itinerary, allowing me to enjoy even better experiences than I had planned. My room was clean, cozy, and featured a lovely balcony—perfect for unwinding. Although I experienced an issue with the water pressure on my first night, I reported it, and the team promptly fixed it by the next day. I had early excursions most mornings, and the thoughtful kitchen staff prepared breakfast takeaways so I could eat on the go—a truly considerate touch. This was a beautiful introduction to Vietnam and its warm hospitality. I only wish I could have stayed longer, but I’m excited to continue exploring the rest of the country. Highly recommend this hotel for its exceptional service and welcoming atmosphere!

Nothing

This was our second stay here, and we thoroughly enjoyed both visits! The hotel is conveniently located in the old town yet remains less busy than other areas, making it easy to explore on foot. Our room was spacious, very clean, and the beds were super comfortable. The staff was always incredibly kind and helpful; during our first stay, when one of us wasn’t feeling well, they did everything to make us comfortable. Additionally, we used their laundry service and were very happy with it—our clothes came back clean, smelling fresh, and at a reasonable price.

Staff are very friendly, helpful and approachable during check in and throughout the stay. They also gave us recommendations on where to go in Hanoi. The room has nice design, and it's clean and comfy. It looks exactly the same as the picture posted. Soundproofing also meets our expectation. The hotel is located in a quieter corner of the Hanoi Old Quarters, where you can find lot of nice restaurants and attractions nearby while enjoying the relatively quiet stay at the same time. It is about 10-15 mins walk to the Hoan Kiem Lake. There is a small local coffee shop, a local banh mi stall and a local bun cha shop, as well as a convenience store located near the hotel. Very convenient.

Breakfast can be better

The place is perfect, the location is so central yet once you close the balcony door - it was one of the best isolated space after 3 weeks in Vietnam from street noises. Staff was very enthusiastic and friendly. The room is good size, bathroom is modern, clean. Compared to many places we stayed, the room actually looked like pictures. Breakfast was diverse, there were fruits, eggs of your selection, some local food (like noodles, veggies, so there were few vegetarian options too). Pretty decent. We enjoyed our stay :)

Not end of the world, but internal isolation was not the best. You could hear people in the coridors, not only on your floor but others too. Or elevator pings (and for breakfast there is quite some action going on). But again, compared to many other places it was still very good. Vietnam in general is just loud and its a part of a charm :) It was hard to balance hot water pressure, it would be either boiled water in one second if one wrong move so be mindful. Note to a hotel: it was my birthday during my stay, and usually it is a nice gesture of putting a card, chocolate, complimentary little something. It is such a small thing but leaves a nice feeling to guests. I was surprised that nothing was done on a special day of your guests..

Romantique Hotel De Hanoi lives up to its name with a combination of charm and convenience in Hanoi's Old Quarter. The hotel's greatest strength lies in its exceptional staff, who consistently go above and beyond to ensure a pleasant stay. The location is ideal for exploring the city, and the rooms offer a comfortable retreat.

While some rooms might benefit from more natural light, the overall experience is one of excellent value and warm hospitality, making it a highly recommended choice for your stay in Hanoi.

One of my best hotel stay experiences in south east Asia. Can book all kind of excursions and transport (Ninh binh, Ha long etc) through the staff. The staff are extremely helpful and professional. The location is very close to walking street and beer street and train street but still peaceful and quiet. The price was extremely reasonable and it was great value for money. The rooms are comfortable and overall experience was great and would definitely consider staying here again if I visit Hanoi. 10/10

No complaints

Staff are supper friendly and make you smile the moment you walk in. We were checking out early and they tried to arrange an early breakfast for us. Room was nicely renovated and clean. Beds were very comfortable. We were able to connect to Netflix on TV so we chill out watching our favourite movies. Breakfast was simple but very delicious and there was something for everyone. Hotel has great location; the street is not too busy (in Hanoi old quarters standards) so noise from the road did not disturb us; there is great sandwich place and Circle K just around the connect, not to mention bars, restaurants and coffee shops.

Our room was on 4th floor and was a bit dark. Light in the room is not great and I struggled to do my make up. TV was a bit small for the size of our room and distance from the bed. Walls are very thin and when people were checking in late at night (around midnight) I could hear them from reception and then they woke up everyone when they talked outside our room and slammed their doors.

We booked this last minute for 1 night as we had to come back from Halong Bay a day early and it was amazing. The receptionist was great and the room was clean and comfortable - bed was super comfortable. My husband needed a doctor and they called one out to the hotel for us, they also helped us with laundry and recommendations. Breakfast was tasty and location amazing, wish we could have stayed longer. If we come back to Hanoi we will definitely stay here :)

Nothing, it’s a little loud like all old buildings in Hanoi when people slam the doors, but that can’t be helped.