Everywhere you go in VN the staff are good, but the staff here are exceptional. Read a few reviews before booking here and they mentioned the travel desk here as really good and Lilly in particular. The reviews did not truly give her justice. Best help ever received in everything. Stayed on an additional five days for a total of seven nights thanks to Lilly’s knowledge and professionalism in meeting all our tour needs. Thank you,Lilly.

This question should not be asked for this property. Staff and service is the best.

I’ve made reservations at this place months in advance and it was one of the best places I’ve ever stayed at. The rooms are small but cozy and they are all you need for a good stay. The location is just perfect as it is just beside the beer street, Hoan Kiem lake among others. we walked on foot the entire Hanoi old quarter from the hotel and such a good experience at it was! Rosa also helped us with Ninh Binh and Ha long bay tours and they were truly enriching and pleasant. Cannot thank the hotel personnel enough for making our stay in Hanoi so wonderful. Thank you very much and I hope to bunk at this place the next time I visit Hanoi again

The rooms are very spacious, with a lot of counter space in the bathroom. The staff was incredibly friendly, helpful and accommodating! The location was absolutely perfect, walking distance to the lake! You can hear doors opening and closing however you won’t hear others talking in their rooms unless they are being much louder than normal. The street noise was fairly manageable (I think anywhere in Hanoi old quarter you should expect some level of street noise). I would stay here again!

Great hotel and great location, very easy to walk everywhere. Our family had great time at E Central luxury hotel, ms Rosa arranged all my trip in Vietnam, Halong bay with Dragon bay 5 star cruise, Sapa, ninhbinh, trains, flight, motorcycle tour, banna hill, mekong tours…with 20% discount than Online booking. All service was excellent and great service. My children loved so much Family room , so beautiful and quiet, delicious breakfast, all staffs friendly and courteous.. We highly recommend this hotel for all travelers 🥰🥰🥰🫣

Hanoi E central is a very nice hotel in the heart of hanoi. It is on a small street, so you will not notice the traffic much. We stayed here for 4 nights and had an absolutely wonderful experience. Ms. Lily helped arrange our tours to Sa Pa and Ha long bay, and thanks to her, we found very nice tours and hotels there as well. We stayed another night here after our tours and it felt like coming home at that point. The staff is very helpful and always came to chat with us when we came back. They all speak english well. The rooms we had were very clean and well equipped. The airco had a night mode which made sleeping easier with no noise. The shower was large and the bed large and soft. Breakfast was both a buffet and from a menu with various items. The laundry service was also great and very cheap.

Nothing

All the staff, they were very courteous and helpful. Especially Mr.Hung, Ryan, went above and beyond to help the customers. The location is good and very central to everything. Convenient locations to all the tour.

I don't know where to start. We have been welcomed by amazing staff, so accommodating and kind. The hotel is really nice with big rooms, super clean and really comfortable. The breakfast is super yummy with lots of options. We have booked our cruise to Halong Bay with really good prices. The hotel organised our laundry, our taxi to Nin Bihn and to the airport. Just a perfect stay and a testimony of the kindness of Vietnamese people. Thank you so much for everything and will be back next week for our last night before our flight back.

Nothing

This hotel was absolutely great! Lily, Lucy and crew made our stay unforgettable. We felt welcomed and they were all so sweet to our baby, a very good first impression to Vietnam. Everything could be arranged at the hotel, like SIM card, transportation, day trips, etc. The room was spacious, clean and with the most comfortable bed. Breakfast had a good selection of freshly made food, super delicious. We will definitely stay here again next time in Hanoi!

Nothing, everything was great.

The staff was very helpful. The location was great - very close to all the attractions and the old city quarter. Although it is in the centre of the city it is very quiet as the hotel is located at a quiet street. The rooms are also quiet and very clean and spacious. Overall it feels like home away from home. Ps: the breakfast is fantastic also!

Sometimes there where some noisy neighbours that arrived at other rooms in the hotel but this happens to all hotels everywhere.

Great location , amazing staff and superb hospitality. Special shout-out to Ms Lily for being the warmest of hosts and helping us with organising our tour package. Also, to the every smiling Bryan who always greets you with a smile at the restaurant.

I liked everything and have zero complaints.