My stay at Eliana Signature Hanoi Hotel was very good. The staff were incredibly kind and helpful, making us feel welcome from the moment we arrived. One of the highlights of my experience was booking a 5-day organized tour through the accommodation, covering Puluong, Ninh Binh, and Halong Bay. the trip was meticulously planned and executed, ensuring a seamless experience. I highly recommend for anyone visiting Hanoi. Thank you to the wonderful staff for making my stay unforgettable!

The hospitality at Eliana Signature Hanoi Hotel was absolutely exceptional. From the moment I walked in, I felt the warmth and welcome of the staff. Senila, one of the receptionists, gave me an excellent introduction to the area and a guide to local places of interest which was a great source of help for planning my time. The hotel staff were always there to assist, checking in with my plans, and helping me check the opening times of places I wanted to visit.

Sometimes, the street noise was a little too audible from the 2nd floor in the room I stayed. Though I did choose a room with a balcony view that opened out onto the street.

We had an absolutely wonderful stay, thanks especially to Rosie and Jessica! Their caring and personal touch made our visit truly memorable. From the moment we arrived, their warm hospitality stood out, making us feel so welcomed. They went above and beyond by even messaging us the next day to ensure we arrived safely at our next destination – such a thoughtful gesture! The hotel itself was cozy, clean, and very comfortable. It was the perfect place to relax after a day of exploring. Overall, it was a fantastic experience, and we’d definitely recommend staying here! Thank you, Rosie and Jessica, for making our trip extra special! ❤️

If we could suggest one tiny improvement, it would be offering more coffee options. The Vietnamese coffee provided was delicious but a bit strong for our taste.

Staff were fantastic, very polite and friendly. They were very helpful and had lots of great recommendations for restaurants, they helped us book excursions. It was very central and we could walk to everywhere in the city. Breakfast was great, a good range of buffet items and omelettes, pancakes and pho to order.

I had the pleasure of staying at the Eliana Signature Hotel in Hanoi's Old Quarter from October 8 to October 11, 2024, and I can confidently say it was an unforgettable experience. From the moment we arrived, the warmth and hospitality of the staff made us feel right at home. Thanh Tran, Tien Pham, and two lovely young ladies whose names I regret not catching, were exceptional, providing impeccable service with a smile. They went out of their way to ensure we had everything we needed. Every time they saw us, they greeted us with genuine smiles and took the time to engage in friendly conversations, asking about our day and sharing wonderful local recommendations. Whether it was suggesting the best local restaurants, guiding us on shopping spots, or offering valuable safety tips, their thoughtfulness truly stood out. The hotel itself is a rare find, located on Lo Su Street, just a short walking distance to the beautiful Sword Lake. While it is a smaller property (understandable given its prime location in the heart of the Old Quarter), the service and experience rival that of many four-star hotels. The rooms are clean, with tasteful decorations, and the atmosphere is peaceful and quiet—an ideal retreat after a day of exploring the bustling streets of Hanoi. I highly recommend the Eliana Signature Hotel to anyone visiting the area. With its outstanding service and excellent location, it truly offers a home away from home.

The hotel is in a central position. The rooms (I stayed in a Deluxe room and, during the last days, in a Suite Executive room) are clean, spacious and nicely decorated. The bathroom comes with a big shower! Breakfast is good and satisfying with Vietnamese dishes. They also offer English breakfast. What I liked the most was the staff, Salina, Rosie, Jane etc. are very helpful, supportive and caring. A special thanks go to Selina who cuddled me from the moment I entered the hotel. She helped me with everything from silly matters to more important issues❤️

TV must feature more international channels, but it was not a real issue.

It is very strategically placed , everything is within walking distance. The rooms are very aesthetically and thematically designed. They may be a little small but have everything that’s needed for a comfortable stay. The staff is so so so amazing, the most warm set of staff I have ever met in all of my travelling history. They are very helpful, considerate, conscious. The lovely tea served at the reception not just when you check in but anytime you sit there is tasty and calming. The staff has been trained very well and they know their jobs right. Had the most wonderful time in Eliana and I would love to stay here again if the opportunity arose again.

Everything is great. Nothing to dislike here

The staff at Eliana were the best I have come across when travelling. From a warm welcome from Celina, introduction to the area, what to see and avoid, to Jane arranging a tour not on the list (coffee tasting tour was exceptional!), to a fresh fruit hamper in my room. All of the staff were welcoming every time you came back, making you feel safe and secure, even as a solo traveller. Additional services like laundry were great, the included breakfast had good variety and the restaurant had fresh and tasty options. I would come back again.

Wifi only worked for me in the restaurant The restaurant requires you to go up a flight of stairs so be mindful if this is an issue The rooms are small, but booking one with city views/windows was perfect. Yes, there is a small amount of traffic noise but you are in the city! The rooms were clean, but not spotless.

I spent a lovely week at the Eliana Signature Hotel. It was a perfect experience and in the best location for my first visit to Hanoi. The staff could not have been more welcoming. Senila and Rosie were exceptional as were all reception personnel whose names I unfortunately do not know. Mia in the restaurant also was superb in her position and was always ready to help with her warm smile. Breakfast had great variety for all tastes. I loved the room decor. Having a room without a window was no issue and actually helped buffer any noise factor. I feel fortunate to have spent time at this hotel.

What a beautiful hotel with outstanding staff! We were so happy we selected this hotel. After a week in Danang surrounded by karaoke bars, we were relieved by how quiet this hotel was, it wasn’t noisy even during the day. Location is perfect, easy to walk to the main landmarks, museums etc. Breakfast was great too, very fresh and a good variety of options. Would definitely stay again.

The cleaner didn’t tidy up the cups in the room. It’s not a big deal at all but is usually part of the basic service. The reception staff were mortified when we provided our feedback and were determined to improve the service. Otherwise, everything else in the hotel was perfect.