The location is absolutely fabulous, you're right on the street for the Night Market, and literally a stone's throw away from the Lake and lots of restaurants and shops. We loved being right in the middle of everything. We wanted two beds (family of four) and wound up getting two conjoined rooms--which worked out fabulously so that our kids had one room and we had the other. It made our stay very spacious. The staff was absolutely phenomenal, they were so quick to answer questions, offer to fetch us taxi's, and even follow up with tour companies that we had booked prior to coming and confirming with them. They doted on our children, too, and were an absolute highlight of our trip.

Honestly, there it not much to not like. The rooms could maybe use a coat of paint because there were some scuff marks on the wall, but the overall cleanliness was great.

Everything was amazing! In a context in which it’s hard to choose an accommodation among so many hotels in a busy city like Hanoi, De La Soie is a real Gem perfectly located in the Old Quarter. Obviously, the best thing about this hotel is its excellent location, in the best part of Hanoi old town, just in front of the Ho Hoan Kiem lake. You just take two step from the door and you’re at the beginning of the famous night markets. It couldn’t be easier to move around, chilling in the city, during the day or the night, while having the best Hanoi attractions in a little perimeter in which you would be right at the center. Literally perfect. One of the things that made my trip so special, easy and memorable is the staff !! Oh my god, so nice and helpful people. I basically arrived for a short period of time (6days) without having really planned my activities during my trip. They helped me so much in defining what is better for me, according to my wishes and my constraints. Tracy and Mee are amazing people who wish the best for you during your stay without forcing you to book anything with them. They try to fit your needs and suggest you great solutions and they arrange amazing tours (with a really high quality). Even if wasn’t present if the hotel anymore for my 3 last days as I moved to another province, they let me drop my big bag in the hotel and take a shower at night before leaving (after checkout). I would like to thank them again for their great service and their warm welcome. Really kind and joyful people who speak very well English, so the communication is nice and easy. Finally, the facilities and the room were so clean and comfortable even if we are in a busy and tight place in the center of Hanoi. I had some great nights and nothing to complain about. The hotel even propose a rooftop terrace with a stunning view of the animated city of Hanoi. Amazing! Recommend it 1000% with closed eyes

Nothing

What I like about Hotel De La Soie? Here are my top 5 reasons: 1. The location is perfect, I stayed there for 5days and never needed a ride (unless going outside Hoan Kiem) because its near to almost everything. 2. The room rates are much affordable and still reasonable during peak season. No wonder why this hotel is fully booked most of the time. 3. They also offer travel promos going to the many tourist attractions which I find more affordable compare to many other tour prices I have seen. 4. They have great facilities plus they make up the room everyday, change the towels, replace the complimentary stuff in your room if you have used them (coffee, tea, drinking water etc.) 5. The staff are very friendly, accommodating, and the hospitality is greatly evident. The smiles on their faces made me feel at home the whole time. I can't help but to make friends with them, especially Ms. My and Ms. Tracy. I had to moved to another location in Hanoi due to business matter but we still communicate and I can still rely on to them whenever I needed to clarify something since this is my first trip in Vietnam. Thank you so much, it was a great experienced indeed. So don't forget to consider this hotel when going to Hanoi!

I love everything about this hotel, I have no complaints from the staff, service, down to facilities. Kudos! 👌

The staff are really exceptional here. They all know who you are and are interested in your plans for Hanoi, and they can give excellent recommendations. If you have any questions, go straight to them and they will help - I got great recommendations for a massage and pho. The location is ideal, very central in the old quarter making it easy to walk everywhere. It's also near the weekend night market so you can easily see that. There is a roof terrace where you can sit and enjoy the hustle and bustle of the square and look at the lake.

The square it's on is very busy so it can be loud if there is an event on but I found that noise calmed down by bedtime.

This hotel has excellent staff who speak good english . We were here during the Christmas period in 2022. We booked a day tour to Halong Bay on Klook with hotel pickup but we were late to arrive at the lobby. We missed our tour bus but the hotel staff kindly liaised with the Klook operator for us on our behalf and made phone calls to the bus driver even though they were not involved! On our last day we were rushing to the airport and could not get a Taxi on Grab as traffic was bad. The hotel staff have their own local driver contacts and helped to arrange a ride for us that was even cheaper that what was on the Grab App. They also offered to post our post cards for us as we did not have time to get to the post office. Great location in the middle of the night market action. We were here around Christmas period and there were a lot of free concerts blasting music with live dancing and performances. Great place smack in the middle of the weekend market where they close the roads to vehicles and you can see children playing jump rope, dancing, rollerblading, old people dancing- great atmosphere. We had a room on L5 which had a nice partial view of the lake, not sure if the rooms on L4 and below would have the same view or would have no windows. Rooms may be a bit small but good for two people. There are cupboards, lots of charging points, TV with YouTube/Netflix, Hairdryer, new towels and new tooth brushes daily. Soap smells good, overall very clean, comfy beds. No breakfast but lots of food nearby which opens till late and is cheap. There is a water cooler in the kitchen on L1 for you to fill your bottles.

You may not be able to take a taxi right to the door on the weekend because of street closures for the night market, so plan for that or check with the hotel. It can get noisy because you are in the middle of the action, great if you are there for the vibe but maybe not if you need a quiet place.

we loved our stay at De La Soie - in fact we chose to return 2 further times in the end as we did short trips of Hanoi to Sapa, Halong Bay and Ninh Binh. The staff truly are so lovely and really made it - gave us tips on city, letting us check in early after arriving on early flight, check out late when we had a late flight, looking after bags during day, letting us shower in evening before night train, they really couldn’t have done any more. rooms were clean, the aircon in the rooms worked really well, the shower had good pressure and hot water and beds were comfortable!

we booked the cheapest room - and is a little on the small side - but honestly compared to all the positives with this hotel it really wasn’t that big deal - would highly recommend and would definitely stay again if we were in Hanoi

This is a great little hotel right in the heart of the Old Quarter, perfect for walking around (and occasionally getting lost) street food, galleries and coffee shops. It's on a busy junction but the double-glazing keeps all but the most penetrative sounds at bay. I didn't even notice the weekend night market being set up - I was working in my room - until I stepped out on to the balcony and saw the stalls, lights and people snaking off into the distance, Staff could not have been more helpful and receptionist My even came with me to help me buy art without paying stupid tourist prices. She also led me to a nearby "hidden" cafe with great views over the nearby lake. Already planning my return journey in May.

The huge bed was vey comfortable but a little too big for the room. Stubbed toes led to the positioning of a wastepaper bin as a traffic bollard.

The location of this hotel was perfect, with a lovely lake directly across the road. I enjoyed walking around the lake in the evening and watching the locals dancing. As a solo traveller, it felt very safe. The hotel staff were extremely kind and helpful, both during and after my stay, when I contacted them from my next location to ask about some transportation they had helped me with. The room was well-supplied and had daily housekeeping.

The water pressure in the shower was very poor, and the water temperature took a long time to kick in and didn't last very long. The shower had some mould in it but overall it was a clean bathroom.

The hotel is in a central location and the amenities are good, but the real star is the staff. Everyone was very helpful with arranging tours and providing information. They went out of their way to ensure I was comfortable and that everything was okay in the room. They let me store my big bag when I went away for a couple days, they organized my transportation, and they let me check out late. I can't recommend this hotel enough.

The hotel is in the center of hanoi, with a lot of things to do around. In the weekend there is a little fair around the lake and the zone is car-free. The staff is really helpful with good enough level of english, you can ask them everything from comfort to excursion planning.

If you don't know vietnam it can be overwhelming from a certain point of view (traffic, tips, etc ...) And a little more hindsight would have been helpful on the "todo" and "to avoid" things.