First, the location of the hotel is exceptional: on the north bank of Hoan Kiem Lake and in the immediate vicinity of the old quarter of Hanoi where you will find restaurants, shops, boutiques, ... The main tourist sites are also accessible on foot (long bien bridge, Hoa Lo prison, temple of literature, west lake, opera, Saint Joseph cathedral, ...). Then, the hotel is very well equipped (roof top with panoramic view of the lake, elevator, reception open 24 hours a day, 7 days a week, ... My room had all the modern comforts (large bed, spacious shower, air conditioning, flat screen TV, free Wi-Fi, refrigerator, electric kettle, ...). The room is very clean and cleaned every day. Finally, the hotel staff is very friendly, helpful and attentive to the customer. The hotel manager gave me excellent advice for visiting tourist sites and organized an excursion to Ha Long Bay at my request. I will gladly return to this establishment during a future stay in Hanoi.

Ms. Tracy exemplifies how professionalism, charisma, and excellent interpersonal skills can make a stay truly memorable. To me, she is the perfect example of someone who approaches everything with genuine passion. I had an unfortunate experience where my next accommodation canceled my booking at the last minute, but Ms. Tracy graciously assisted me in securing the best hotel in Hoi An. Her kindness is truly beyond words. I would be thrilled to have the chance to stay in the same room again in the future. The view of the bustling street, the comfort, and the well-equipped amenities—all conveniently located—made it a perfect stay. I can’t wait to return!

The only hotel in Vietnam we returned to Prime location in the heart of Hanoi with a roof top overlooking hoan kiem lake. Front door opens directly to the weekend night market. A couple streets from the nightlife and on the same block as one of the most highly rated spas The staff and facilities are just as good as its location Help and advice offered with every conversation Given a pick between rooms with better view and not hassled about an early check in Whether you’re just getting to Hanoi or returning from an exhausting excursion… This is a hotel you can trust

Didnt know there was a breakfast. Room was smaller than expected, but it was clean and comfortable. Location was superb...right across the street from Lake Hoan Kiem.Lake Hoan Kiem is THE place to be during the day. Many coffee shops, beautiful lake with people enjoying the scenery, and Old quarter close by. Staff was fantastic...I would return just because of them.

Small room, window had a view of a shaft between buildings. When I arrived at almost midnight, the neighborhood looked a little scary, but when I arose the next morning, I realized the location was great and that the neighborhood looked like typical Hanoi when all the shops were open.

Centrally located with a nice rooftop that overlooks the lake. Our room didn't really have a window but that was fine for us. Everything was clean and comfortable with a nice hot shower and friendly staff. No noise from the streets either :).

The morning cleaning staff should be more quiet when cleaning the neighboring rooms. They were kind when I opened the door and made a gesture about the noise, but yes, it was our day sleep in and we didn't enjoy being woken up early in the morning from this.

The hotel was in a great location in the old town, there was a wonderful view of the lake from the rooftop bar. The bed was very comfortable and the bathroom was good. The staff were so friendly and helpful. We only stayed one night but we had a great sleep and felt refreshed in the morning.

The room was a little bit small and the walls had footprint marks on where it looks like someone was squashing mosquitoes. It would have been better if they cleaned the walls. I would stay here again but I would book a bigger room.

This hotel is excellently sited for walking to many of the attractions. I had a very clean, large and comfortable room at the back of the hotel. The windows "View" was a shared light well. If I stayed again, I would go the extra for a balcony at the front. It might be nosier but the people/scooter watching would be amazing! Apart from one evening of karaoke that wrapped up at 10pm, it was very quiet for a city centre location. There was superb hot water pressure in the shower, best of all, a shower cubicle, not a wet room. There is a weekend market that starts at the front door with barriers up to stop traffic. Good fun to wander. the staff were lovely,friendly and very helpful with any of my enquiries. Don't miss out on their Cafe view from the roof.

Nothing...

I arrived just after midday but since the room was ready they allowed me to check-in early at no extra cost. I had a Deluxe Twin Room which was small and the bathroom was very compact but as a solo traveller it was fine for me. The room faced the back and was quieter than I expected for such a central location. The area around Hoan Kiem lake is pedestrianised at the weekend and it was nice to leave the hotel and stroll around the lake in the evening without having to deal with any insane traffic. I was able to walk to all the tourist sites in Hanoi. I was able to leave my suitcase at the hotel after check-out. The hotel arranged a car to take me to the airport for a reasonable cost. There is no breakfast at the hotel but there are many options nearby.

The staff in the hotel is exceptional! A big thank you for everyone. I got really sick on my last day there, even had to cancel my trip last minute. They were super helpful and accommodating, they helped me find a really good English speaking clinic, arranged the taxi, checked on how I am, gave recommendations about everything I asked for. I’m traveling solo for the first time and it was really scary to feel so sick so far at home. But they made my situation much better and I’m forever thankful for that! ❤️ highly recommended hotel, the location is also amazing in the heart of the city and the rooms are clean and nice. 10/10

Room and hotel was perfectly clean The room had my favourite layout and design of any I’d stayed in Vietnam The price was great The lady at the reception was the nicest ever and made me feel super welcome. She couldn’t have been more helpful for my trip, giving me ideas, helping me extend my stay and offering to help with taxis and tours. There’s a lot of hotels in Hanoi and I’ve stayed at a few but if I come back, I’d stay here for sure!

Literally nothing