Excellent location with so many eateries and shops a few minutes away. We got a really big and comfortable room with a bathtub at a great price. Helpful staff, most especially Cuong who manned the daytime reception. He speaks great English and can help with various things you need, from motorcycles, to currency exchange, to tours, etc. Truly a bright spot of our stay. He even let us settle the bill early so we wouldn't have to do it at 4am when we left. They also helped us by parking and re-parking our rented scooter.

One minor quibble, there was one day (a Saturday) where we requested our room to be cleaned early in the day and it was left alone the whole day.

Staff were wonderful, spoke good English and were very attentive, friendly and always ready to help. Beds and bedding were very comfortable. Very convenient having a restaurant in the hotel, and location was excellent, on a quiet part of the street.

Rooms and bathrooms were basic but adequate for a short stay.

I would highly recommend anyone coming to Hanoi to stay here. Our room was very clean and comfortable and I was surprised how quiet it was at night as it is on a very busy street in the Old Quarter, but after 10pm we hardly heard anything so we slept really well. It’s within walking distance to many great sights in Hanoi. The best thing however was the staff. They are so friendly and kind and went above and beyond to make us feel welcome. We were given an upgrade when we checked in to a bigger room which was lovely as we were staying for 6 nights so it was good to have some extra space. They gave us lots of information on tours and booked an amazing one for us to Halong Bay and also helped us to book a bus to our next destination in Vietnam (Hue). The food available in the restaurant is also delicious with a great variety of choices on the menu and much cheaper than anywhere else we saw. We don’t tend to eat in the same places repeated when we are away as we like to try different places but the food here was so nice we ate there two nights in a row!

I decided to go with a junior suite this time which wasn't much more than a regular room. The room was spacious plus it had a large balcony. The windows to the balcony also allowed a great deal of light to enter the room. Loved it! The staff at the hotel are very friendly and helpful. I passed by one afternoon as the staff was enjoying hot pot and I commented how wonderful it smelled. They invited me to join them but I had to meet a friend. I ate at their restaurant and the food was good. I like the location as it is very close to the Long Bien Bridge and only 10 minutes to Hoen Kiem Lake. (If you are in Hanoi on a weekend, be sure to visit the lake as it is closed off to traffic and a lot of cool things are going on at the lake.) The hotel is close to many restaurants, bars, coffee shops, and convenience stores. Also, the night market is very close to the hotel. Good value for your money!

Can't think of anything.....

We loved the decor of the hotel. The surrounding area was still being built but we enjoyed the peace and quiet. We also enjoyed envisioning how the area will become a busy, french quarter esq type of town in the coming years. We like the doorbell at the rooms, and the option to leave a light on the door signaling maid service/ do not disturb. The staff were contactable via WhatsApp and recommended popular restaurants and booked us taxis. About 20 mins walk from a theme park, water park and night bazaar/ more restaurants.

We would've enjoyed more breakfast selection, however there weren't many guests staying so its understandable they wouldn't put a full buffet for a few people only.

This hotel was excellent. The location was brilliant, the room was perfect and met all our needs, great Aircon and a fridge in the room. We also ate dinner in the hotel twice and the food was delicious and a great mix of local food and western food to meet everyone's preferences. A huge shoutout must go to the staff who were all so friendly and went above and beyond to accommodate us during our stay. We would definitely recommend this hotel.

Our hotel was very well located in Hanoi old quarter. The room and bathroom were clean. Bed was good. I had a comfortable sleep at night. The hotel has a good selection of meals. We had Indian curry with rice, it was sumptuous. I loved my stay here. I recommend it to all the travellers who are visiting old quarters in Hanoi. Our hotel owner Thanh hien made all possible arrangements to make our stay comfortable at the holiday suites hotel and spa. Will definitely visit again.

Nothing

A good location, quiet (6th floor) and spacious was what we wanted for 36 hours in Hanoi.

Front desk staff very limited English (Google translate not so great with Vietnamese language), a few signs that maybe the room hadn't been thoroughly cleaned after last occupants and a bath / shower that absolutely guaranteed the bathroom floor getting wet as no shower curtain (but not a wet room). The minibar was half frozen and the in-room safe inoperable.

Hotel location is very convenient, rooms are clean and neat. Mrs Hein is very helpful for addressing all our needs. She even prepared indian food for us which was helpful after tiring journeys from halong bay. Would definitely recommend those who are seeking a comfortable accommodation near old quarter area.

Our host was super friendly and helpful. She helped us book our Sapa tour and it was an amazing experience. She's also very knowledgeable about other tours in the area, definitely recommend if you're trying to explore other places outside of Hanoi. The free breakfast was also delicious! The Vietnamese pancakes were one of our favorite local meals so far.

AC needed to be requested at the front desk but it wasn't a big deal.