You couldn’t ask for a better location, in the middle of a scooter / pedestrian only small street lined with local restaurants and coffee shops. Train street is a 1 minute walk away and there are shops and nice bakeries very close by. The staff were very helpful especially Ling who spoke good English.

The balcony needed a bit of repair work on the tiles and could do with some furniture. The floor in the room also needed a bit of patching up in places.

-The staff was especially nice and helpful. -The room was the best we’ve been in Hanoi so far. -It’s a hotel through and through with a well equipped room and cleanliness. -We only stayed for one night, but it was very comfortable with checkout time at 12:30.

Classic example of overbooking. We booked the room through here and wanted to see if we could check-in early so I texted them on whatsapp. Was told they weren’t a sure if a room would be ready this early, but it’s no problem and that they’re counting on us. When we arrived at the hotel, we were told that they basically don’t know if there would be a room for us available today at all, since they gave priority to people who already paid for it (we had a pay at the property). After telling them I texted them on WhatsApp two days beforehand, everything was okay and a room would be ready? Also beware there’s a pretty high early check-in fee.

My stay here during the long Lunar New Year holiday was beyond expectations. The staffs were friendly and accommodating. They always checked on me if I need anything in the room. Upon check-in, the owner was kind enough to tell me what to expect on Lunar New Year's Eve and the day after so that I could plan the rest of the days. Of the few hotels I stayed in, this has the most favorable location; situated in a street with lots of dining options; local food, and 24hrs coffee shops, plus within walking distance to the train street. This location has a decent distance from the different attractions — some are even within walking distance. I had such a great stay and holiday!

Stayed here for a week. My room was cleaned everyday, bathroom has hot water, and I have two big windows where the light comes in which I really liked. Definitely much quieter place than any other around Old Quarter. What I liked the most were their friendly and helpful staff. I got all the amazing eats from the lobbyists' recommendations. 🥰 Location is convenient — in the middle of food street so lots of cute cafés and food stalls offering amazing local food. On its left is a superb high-end restaurant offering traditional Vietnamese food. And on its right is a quiet cafe where I could work remotely in peace.

None at all

Absolutely recommend this place if you are coming to Hanoi ! The staff is so kind and go out of their way to help you. Plus, the location is perfect, you’re right behind train street and there are restaurant down the street but you hear nothing from the nuzzling city from your room

Everything was perfect !

I had an amazing stay here. Room’s always clean. Great location too. Kuddos to their amazing and very friendly staff especially Lihn and Teh. I’ll definitely stay here again. Thanks mucho!

None. I mean it’s not a 5 star hotel but they provided excellent customer service. That’s all that matters to me.

It was very central a location, the staff were all exceedingly nice. Daily room cleaning and it was safe, my passport and wallet were kept in my locked luggage as they don’t have a hotel safe. The bed and pillows were quite uncomfortable but for the price, location and staff, I think you get more than what you pay for. Also they got me a good discount on my Halong bay day trip.

The bed was not comfortable there was a slight sewage smell from the toilet pipes.

I loved to stay in this really nice Boutique Hotel. Ioved to talk to the manager Ngoc Anh. She is such a lovely person. She helped me with all my belongings and I could easily extend my stay! Above that they take care of my lugagge during my 3 day trip to Hanoi. I can really recommend to stay here. Also the rooms are very nice, clean quiet and just around the corner from train street. You can reach many things just by walk. Looking forward for my next stay in Hanoi in this hotel:))

Hotel is in very good location in Hanoi Old Quarter (close to everything but in the silent street) and the staff was very nice and helpful. Room was smaller but comfortable eventhough the hotel is older and would appreciate some upgrade. Overall good value for money in the heart of Hanoi.

Good location, friendly and supportive staff. Owner Ngoc Anh and her team made sure our young family was comfortable. We left a tablet behind after checkout and she called us while we were on the way to the airport. Made arrangements to get the device to us. Thanks!

Room is a bit small, but no complaints. Some suggestions to improve: 1) to have a mini fridge 2) to have a chair (there is a desk) 3) to connect TV to free Vietnam channels (there is a smart TV with access to YouTube etc via wi-fi)