I loved the stuff at the reception and the bar.We had our air conditioner failed to work and they offered me another room straight away with fine air conditioner. Breakfast is wonderful!

Smaller rooms than on photos.And the cleaning service knocked my door twice in the morning while I was sleeping

The location is just a short walk from the Altstadt, and convenient for exploring the Christmas markets. Amenities like pubs, restaurants and shops are nearby. The staff was incredibly nice and helpful, the cleaning was very good, and the breakfast was really nice with plenty to choose from. The maintenance staff was also very efficient; the shower head holder in our room couldn’t be fastened above the lowest level when we came, but this was expediently fixed within 15 minutes of us notifying the reception (and we even got a small chocolate). This attests to my experience of the hotel staff as being sincerely devoted to making our stay as comfortable and pleasant as possible. Moreover, the shower had proper water pressure, so it was one of the best hotel showers I’ve ever encountered while travelling. Even the Wi-Fi was superb. All in all, it was just really relaxing and comfortable to stay here, and compared to most other hotels I’ve stayed in (and my count has added up through the years) this hotel was just one of the the most pleasant I’ve been to.

I disliked nothing. And that’s the thing: usually a hotel has one or two things which one can find at least a little disgruntlement with (albeit small things which really doesn’t matter that much). But not this one, I can’t come up with anything that I even slightly disapprove of from our stay.

Attentive staff, we arrived 3h before the established checkin time and even so they got us in a room without extra charge. The room had a window that we were not able to close, making it very cold. As soon as we told the staff they change us to another room. Breakfast very good, with many options.

Rooms in the back of the hotel are of difficult access, at least on the 2nd floor you need to walk very long halls, cross a couple of doors and a flight of stairs to get to them. Hard with baggage even if do not have mobility issues. The ceiling lamps are weak, and we had to relay in side lamps for illumination. The heating in the bathroom was very good, but the bedroom only had AC, even putting it in the max, did not heat more than 17°C.

The location was perfect! The room was cozy & clean, the staff were very friendly. We booked 2 double rooms and on arrival they let us check in early, they immediately informed us that they had made a slight mistake with one of our rooms and had to give us 2 single rooms instead so in return they gave us complimentary breakfast for the 4 of us. The bfast was delicious, the room has a small fridge, a coffee machine and also a hairdryer. Overall we enjoyed our stay and would definitely stay again.

The rooms are on the smaller side and needs more ceiling lights but the rest makes up for it.

Staff were excellent and accommodating. The room was clean and comfortable although the bathroom was a little on the small side but perfectly useable. Breakfast choice was very good and quality of food was also good. Location was near to the main railway station and fairly close to the old town. Lot of choice for eating out . Tea, coffee and flavoured water was available in reception along with some treats.

Overall a good hotel. reception and waiting area a little small. TV has limited English channels but we were not there to watch TV

Loved the location and staff. It was perfectly close to the Little Japan with its places to eat. LOVED the bed. Really, very comfy. But first of all, loved the price.

For some reason the room didn't have any lights or lamps in the biggest part of it. At the same time, there were lots of unplugged lights and technics, with no possibility to plug them in simultaneously, because there was the only lonely socket around. Together it seemed a bit weird.

This might be one of those rare occasions where the photos actually seemed to not show how nice the room and hotel was. I enjoyed the location, staff was very kind and friendly and allowed for earlier check-in. They provided good coffee and water in the room (unlike some others I was recently in). Their reception is very charming and honestly everything worked splendidly. I enjoyed how it was conveniently within walking distance to the train station (perhaps less than a 10 minute walk).

I honestly could not find something to complain about even if I tried to. Perhaps the only infinitesimally small "inconvenience" is that when looking for my room I had a big bag and there is an area where you have some steps down to drag your bag but I'm really pulling at "straws" to find something "inconvenient" here.

Very chic, comfortable beds and clean. Workers are very nice and friendly also super central

Rooms could be bigger and the safe in the room was broken it didn’t work also the doors in the corridors are too loud and there was always some gaps between the doors when you close the doors it looked like there is a gap between the doors when you and the door frame it didn’t give me a safe feeling but thankfully nothing bad happened.

It was a lovely modern room with lovely entrance and even the corridors were very elegant. Loved the coffee machine and the room very modern and staff were lovely and very helpful . Very good location and near station and 2 minutes from underground . Happy to go back again

Nothing at all but it would be great to have one English speaking channel as i was solo travelling and late in the evening it’s nice to watch tv rather than a phone.

The location was great The staff were amazing and could not help you enough The room was spacious and clean would definitely return

Only thing I was not that happy with was the price to add on breakfast at 17 euro po er person was a bit much for what it was but you are next to several other places that do a full breakfast buffet ect for 13 euros prices could be more competitive also a pint at hotel bar was ridiculously priced as other hotel bars were more reasonable apart from that loved hotel as you are based right in the center these were not major issues for us