Solymar Condo Beach Resort by Casago0

kitchen was decent...with good blender

the tables make it hard to get to the outlets...needed salt and pepper i will say when I booked through Booking.com that night I received 8 emails from the Condo company that was very confusing and scary and a few emails mentioned Playa del Carmen.. I had to contact you to make sure I only had one reservation and it was in Cancun

The view from my room was excellent. The room was neat. Staff were very kind and helpful! Loved the proximity to the beach, and the pool was splendid!

After reservation couldn't find my room and it took 30+ minutes for someone to come and check me in. The layout of the hotel is very confusing! The WiFi wasn't working, fixed it myself and got on the network. The toilet wasn't working initially, after complaining the janitor fixed it.

I like view from the balcony. Close to ocean

I absolutely loved it

That it was beachfront

There was no soap, the staff would not help or answer any questions everything had to be done by the app because the reservation was not done thru them.

on the beach.

beach view blocked by buildings

The view and location was Fantastic you can see the ocean from the balcony

The door did not have a Lock on it so we had to take our belongings with this every time we will leave also there was not enough towels and no hand towels or wash rags

I felt safe. Taxi drivers at the facility very nice and very helpful. Hot water shower

Cleanliness of unit, specifically the bed sheets TV is not programmed so i could not see any channels. Windows rattle all night and makes loud noise Hotel front desk girl and concierge not helpful at all very rude the are the face of Solymar they need customer training

The private beach was nice and close. Resort was further down the Hotel Zone with less noise and people.

A full list of issues: A mildew smell to the room. The towels were damp. A used plunger with toilet paper stuck to it sitting next to the toilet in plain view. Some outlets did not work. The WiFi was very patchy, making it impossible to resolve an issue I had with my airline travel, kicking me out of a help chat every few minutes. There was construction being done to the pool that we were not made aware of. No pool access whatsoever, constant drilling and pounding through all daylight hours. Worst of all, stains on the headboard of the bed. When we asked for a resolution we were not offered another room, but they showed up with trash bags and duct tape to cover the headboard. Completely ruining our romantic evening in Cancun. Overall the conditions made us feel like we were staying in a motel, for a higher price than the very nice AirBNB we stayed at earlier on the trip, in the same exact Solymar building. We will not be returning to this location.

Beach facing location

No extra sheets, kitchen utensils not usable condition, no paper towels Too many stairs. With suitcases location of room was far away from elevator