Nautilux Rethymno by Mage Hotels

The hotel staff were really helpful and super nice. The hotel looked great once you get inside,it was beautiful and modern and had great facilities.we got welcome drinks on arrival and the hotel got me a lovely cake for my birthday which was so nice of them. The staff were attentive and friendly.

Before getting to the hotel we were worried because the street leading up the hotel was really run down.but when we got to the hotel it was lovely. we have issues with the heating system in the room for the first 2 nights, it was way too hot and we called reception to have someone come fix it but the person they sent initially couldn’t fix it so we were sleeping in a extremely hot room for 2 night because the heating and cooling system wasn’t working. Also for the first 2 night they didn’t have the right number of towels and robes for the number of people the room was booked for so they attention to detail wasn’t the best in regards to that but everything else was great, we all got great massages in the spa.

We loved everything

The only thing that really bothered me was that the water was frozen, we took a room with a pool, we didn't enter it once, it was simply impossible, the hotel's large pools also had frozen water, we almost couldn't get in there either.

The staff is friendly and very helpful. I was with my girlfriend for a week in the hotel and could enjoy every day. The rooms are very clean. The drinks at the bar are also highly recommended. Not like in other hotels, you can always find a free lounger either by the pool or by the sea. We had one week all inclusive and the snacks were very good and varied. We thank the whole team for this week and are already planning our next vacation at Nautilux.

Unfortunately, from time to time we were not quite clear what program was scheduled at the hotel. We noticed that every evening there was a different theme in the restaurant, such as Mediterranean or seafood. There were also singers who were scheduled in the evening but unfortunately we could not see any information about them. I would appreciate it if there was a daily or weekly overview of the restaurant and entertainment program.

- The staff was friendly, warm, eager to help from start to finish. It was, funnily enough, one of the best things about the hotel (and there are many great things!) - The room is comfortable and modern, the air conditioner works great, the amenities are of good quality and smelled amazing. - We got full board and it was worth every Euro! Breakfast and dinner buffet is varied and the quality of the ingredients is high. They have a great selection of Greek dishes too, which we liked. The menu between breakfast and dinner is also varied, and you can order your food and eat it in the beach or the tanning beds in the swimming pool area. - Nice area with the beautiful city of Rethymno nearby. We LOVED the city and how well connected it was to the hotel. - Free parking. Staff parked it for us every day.

- For some reason the food served after dinner and until midnight was not very good. - Dinner buffet closes too early for our taste (9:30pm). - We were told we could use the indoor swimming pool area but we got kicked out saying it was not free. It was confusing and it was definitely a bitter experience, especially in the way we were told. It made us not get a treatment we were planning on getting.

For our honeymoon, we went for the maisonette and will not be downgrading next time we stay. It was absolutely phenomenal. Valet parking was included, great coffee maker in the room, a hot tub on our balcony, exceptional beach chairs, and a breakfast buffet to feed royalty. We loved every minute of our stay and even bought bottles of the bodywash/shampoo because it was so nice.

There was nothing about our stay that we were unhappy with. Everything was top-notch. The nespresso machine in the room even had Starbucks brand pods. This may not seem like a big deal, but when it comes to cutting costs in hospitality, the amenities are usually the first to take a hit. Sticking with high-quality soaps, coffees, and linens kept the experience above expectations. We are 100% satisfied customers.

Everything was amazing - the staff, the quality of the food and the standard of accommodation were the major highlights for me & my husband. The staff were so eager to help and make sure we had a great time, and nothing was too much trouble. The sunbeds on the beach were really comfortable and it was awesome you could get drinks & food brought to you by the lovely staff on the beach all day. The rooms are brand new, decorated to a very high standard and the beds are super comfy. We had a sea view room which we would highly recommend. We paid for the all inclusive package which seemed good value for money, especially given the high quality drinks on offer (beers, cocktails, wine) and food throughout the day.

Everything, got upgrade of room unexpectedly, varied buffet breakfast and dinner , professional and friendly staff, fantastic swimming pools , underground car park

Nothing.small problem with not enough hooks in bathroom and control panels on walls

Good 1. Looks. The hotel is inspired by the Nautilus a crustaceans that has a shell the grows in a spiral shape, the designers have tried to keep this inspiration throughout the hotel and it’s very consistent and appealing, well done, its very impressive. 2. New. Everything works and functions correctly. Seats are not worn and the decorations are not tied in anyway, everything is brand new. You feel quite special, everything is that new, it’s a privilege to stay in such new surroundings. 3. Staff. We loved Katerina. Everyone has the experience of clicking with a member of staff and with us it was Katerina but to be fair all were very welcoming and kind. Well done for employing some lovely people. 4. Beach set up. Loved this, a simple walk to the bottom of the hotel garden and hey presto! The Sea! Choice of loungers, drink and food service from the waiters, excellent. We were unlucky with the weather, we had 4 red flag days so we were unable to enter the sea due to high wind resulting in crazy waves. 5. Air conditioning. Spot on. I’m guessing it’s because it’s brand new but it’s really good, you want a cold room? You got it!!

The hotel is brand new and you can feel it everywhere, in all areas and in the high level of service. Also the food was really very high quality and the staff is just incredible! Super helpful, polite and smily.

the staff from the moment i stepped into the hotel was so welcoming, friendly and gave us the best customer service ever. they made sure we was happy and that we had the best holiday ever