Up Hotel

Mainly the location - close to the Centro Antico, close to Bus and train station, as well as the size of the room. No complain about breakfast too.

Not even one picture/sort of decoration in the room, courtain that should be replaced long ago, no mirror (except of the one at the toilette, no fridge, and mostly - missing a person at the reception (when she was there she was kind and helpfull, no toilette there too)

Hotel was easy to access from the Napoli Centrale train station. Staff was friendly and very welcoming. Check-in was easy, digital check-in online was also possible. Hotel was exactly as in the pictures. Our room was quite big (for two), neat, bright and was basically spotless. To mention about comforts, the room had a big flat screen TV and an air heat pump to control the room temperature. Also a free Wi-fi was provided and it worked very well for us. Breakfast room was bright and very nice and there was enough options for us to choose. They also took into account my gluten-free request and had arranged options for me too.

Great location on the side of the main train station and metro. Close to the shops and walking distance to the main touristic sites. Entrance is nice.

The Breakfast could be improved. The male staff doing breakfast really didn’t want to work, he wasn’t replenishing anything. We also didn’t have a minibar or mini fridge in the room, which is basic. The entrance is also a bit misleading. The building is share between multiple “hotels”, one in each floor.

Check-In was perfect. Code for main-door, room and wifi was sent in advance. This is really convenient, saves time and gives flexibility. Room was very clean! Very good located as you need 5 min. to the station and 15 min. to the old town by foot. All in all really good value for the price!

You have to be careful while showering, otherwise you'll flood the bathroom. But it's still ok.

• Modern interior • Best hotel in Naples • Affordable • Comfy bed • Sweet staff • Easy to get to from Naples Centrale - 10 minute walk but be careful I was pickpocketed on my way! as long as you are careful, you’ll find the journey really easy.

• Difficult lock system - was unsure if my room was locked at night but probably was

The staff is very kind. We were impressed that they let us keep our luggage for another 5 hours after check out. The room was clean, quiet, and very close to the train station and 20 min walking distance to the old city.

The train station area where the hotel is located is very dirty. But if you need to be close to the train it is convenient.

great breakfast

there were no tv channels in English there was no streaming service like Netflix as advertised they would not store my luggage for 3 hours I had to pay them a further 5 euro! the signage outside needs to be improved it was not clear and the sign was too high on the wall.I walked straight past trying to locate it

The communication with the hotel was easy. Room was nice and clean. Air-conditioning working perfectly. The location was easy to find, train station was really close (like 5min walk). When you arrive late at night, they will provide you with all of the information, how to get in etc. Very simple and easy process.

Despite having almost no contact with the owner, everything went ok because the owner answers fast and explained everything clearly before arriving. The room was nice and clean. Breakfast was ok for a 3-star hotel.

The shower place is rather small.

clean comfortable large room. nice bed

online check in is hard. horrible form doesn’t work properly on mobile phone. fortunately I had a laptop no one told me reception closed in evenings but they did respond on email fairly quickly.