Hotel Nicte-Ha

Extremely nice and helpful front desk staff. Room was large and comfortable, good wifi, good air conditioning. Parking was convenient. Not right in the center but walking distance ~20 minutes or so to everything. There is a friendly dog in the back.

They forgot to put toilet paper in my room lol. It wasn't a big deal, I had just been camping so I had my own anyway. That was obviously just an accident though and I'm sure they would've fixed it if I said anything, everything else was great and they were super friendly.

great value for money, good location (15 minutes walk from the centro historico). we were able to check in early and leave our luggages all day when we checked out. we had a night bus and we were able to stay at the reception using the wifi and the bathroom. the hotel ordered us a taxi also. clean room, good aircon, like everywhere in Mexico the pressure in the shower wasn’t amazing but we had hot water. amazing staff, and nice little bakery just around the corner. it was safe to walk at night also.

The staff were very nice and the room was cleaned daily. They supplied a fresh towel daily, soap and shampoo when needed. Also there was a water cooler in the lobby.

I was on the ground level by the garden and I found 2 dead cockroaches in my room and one that was alive.

the beds are comfortable and the shower is hot and runs good

we found a dead salamander, the toilet seat was missing and there was a lot of noise during the night

Location close to the center in a calm area, good private parking for the cars, coffee and water for free

No window in the room, shower splashing everywhere, noisy cause room was next to the reception and in front of the hall. I would definitely not come back again

swimsuit pool and patio

very poor maintenance

The best part is the service / price ratio. I was looking for a hotel that had parking space and this was a major plus. We literally had the car right at the our room door. That was great. They also serve coffee in the morning (mild, of course but better than nothing). The place is very quiet.

Two strange things happened while we where there: a) They didn't clean our room during one of the days of our stay. That had never ever happened to me anytime anywhere... very strange and their only excuse was that the maid "forgot" to do it. b) The other thing is that while we were there we received a call from someone supposedly at the front desk claiming the police were going to come and raid the hotel while looking for some delinquents. I was told to stay in my room, but instead I went to the front desk to check what was going on (since it all seemed strange). Anyway, the guy at the front desk had no idea about this and told me to hang up. I'm familiar with this type of extortion calls but my question is, how do these criminals get the information? Is there a security breach in booking.com or at the hotel system? This is something that has become quite common in some hotels, but don't worry, if you don't speak Spanish they won't be able to scare you. Of course, this can happen in any hotel in Mexico, but don't fall into the trap and hang up!