Hotel Plaza Campeche

Just stayed at this beautiful hotel. The location is fantastic, within just a couple of blocks to the Old Town Square. The hotel has a restaurant on site and also has a cute swimming pool in the back. There is plenty of parking space for those who drive in. I had a junior suite and the view from the balcony towards the Old Town Cathedral was simply mesmerizing, at sunrise, sunset and night time. The majority of the staff do not speak English though, but I figured everything out and everyone was lovely. I was able to communicate in English with only two (2) of the staff members at the front reception. On the day I checked in, a gentleman at the front desk helped me with directions to the Fort and to a convenience store so that I could purchase bottles of water and some snacks. He was fluent in English and was very helpful. On the day I checked out (Nov. 6), another gentleman at the front desk offered me great assistance. He spoke impeccable English and also showed impeccable professionalism. I had trouble with the stairs due to my bad knees. This gentleman helped me with my luggage down the flight of stairs at the front entrance to the street level and waited with me for a taxi. Within a minute or two, I was able to catch a taxi to the Central Bus Station for my bus ride back to Merida. I was in such a hurry to catch my bus back to Merida and was so completely stressed out about missing the scheduled bus that I forgot to ask for his name and to thank him properly - my sincere apologies! This gentleman wears dark rimmed glasses and speaks unaccented North American English. He was truly the epitome of brilliant customer service as well as uncompromising excellence.

Wi-Fi could use some improvement. But this probably has more to do with the internet service provider, through no fault of the hotel.

1) The room was very clean, beautiful interior, the room had air conditioning. 2) The lobby had a very nice festive decor for Christmas. 3) First, we were placed in a room that overlooked the roadway and it was very loud, and at our request we were moved to another room without any problems, where we were quiet and peaceful at night. 4) The bathroom was clean and everything worked well.

1) The pool was very cold (deep and small - which is also not very pleasant), no one rested in it and our children also refused to swim in it. 2) Juice and coffee ordered from the hotel restaurant to our room were of poor quality, it was impossible to drink from.

Hotel was in excellent location a 5-minute walk from the center. Onsite parking was extremely helpful for our rental car. The facility is clean and well-maintained, if older, and the staff highly attentive. The room was not fancy but perfectly serviceable, had everything we needed, especially for the low cost. A great location for your Campeche stay!

The only problem was unreliable wireless internet in the rooms. It would go in and out and wasn't very fast, which is tough when you are planning travel and trying to get information.

ideal location just a stone throw away from the historic centre - lobby was impressive - big room with comfortable beds - they had a nice pool to cool down - staff was very attentive and helpful - the own parking lot was a plus

a fridge in the room would have been a big plus, other than that nothing to complain about

Great styling of the room, still trying to find those cushion covers as we loved them that much. Room sizes are great and the little balconies look really cute. Service was excellent and staff was really nice. All was clean and well kept.

The location is next to a busier road with little isolation of the windows provided. Try to get a room toward the court yard if you can and I am sure your stay will be perfect. Bathrooms could use some love to get the room up to the great standard of the rest of the hotel.

A fairly big hotel within a 10 min walk from the old centre. The rooms are good, though the bathroom deco rather out of date. Appreciated the parking facilities.

Didn't try breakfast/ hotel restaurant, as the restaurant did not look so inviting...

Good location. Clean and stylish traditional building.

Constant electronic buzzing noise in the bedroom, sounded like next door’s air con or something.

Room , restaurant , bed , pillows, high ceiling , great air con , parking , staff, location. Super clean hotel. Spacious rooms

Small pool , need new shower curtain , water on the floor after showering.

The property's location was pretty good, nearby to downtown, restaurants and main attractions. Also, all the staff is super nice, specially in reception . Thank you!

Maybe to updater the TV to a smart one.

all staff were friendly and courteous and went the extra mile when needed.. Food in the restaurant was rather good.

Some equipment (e.g. towels, shower head) could use replacement and/or modernization.