Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

We loved the welcome lavender towel, signature cocktail and guacamole with fresh chips. Drinks were excellent when we returned on a different day. We ordered the guacamole again--the chips this time were not as fresh this time, but the guac was excellent. The service/staff are top notch. We enjoyed the coffee and pan dulce in the AM. It was very good and delivered right outside our room where we could enjoy the outdoors very privately in the courtyard. We loved out 16th century doors and the ambiance of our room.

We had ordered two queen beds from booking.com and got two singles, which were a little too firm. This started our trip off with a bit of disgruntlement, and the statement that this was a "preference" when we booked it was a little off putting and we were not as comfortable as I think we would be with the roomier beds (and perhaps more comfortable mattresses but I can't say since we hadn't tried the other mattresses).

The staff is so helpful, friendly and accommodating. simply the best! The facilities and rooms are so beautiful and unique, just as you would expect a Belmond hotel to be. The food is great, and the activities proposed are very fun & interesting! I would really advise you to do the cooking class with Raul and mojigangas painting with Hermes. The massages as well are best in class! do not miss trying them out! We loved every single moment whilst staying here!

the spa could have more facilities if I really need to find an area of improvement

extraordinary service with exceptional staff. remarkable historic property of haciendas sympathetically remodeled into rooms. definitely request room with terrace or rooftop patio for lunches Al fresco. lovely pool area. central location near pedestrian streets for easy access to site. get the Walk and Shop guidebook for suggested walks. the Bibliotheca Publica has a neat shop, English language books, and theatre/concert tickets. the Sazon cooking class was fun and educational. the spa was excellent and reasonable. the concierge service was extraordinary. breakfast included lots of choices. such a festive atmosphere at Christmas. daytime temp in 70s but nights at 40. dress in layers. good solid walking shoes required for narrow sidewalks and cobblestone streets. pedestrianized streets a plus in Centro. the architecture/history tour very worthwhile. very pleased that San Miguel had high standard of health and safety. masks almost universal, disinfectant floor mats at entry, temperature checks. Better than the USA.

it was superb.

The hotel was really beautiful and the staff was really nice. A piece of furniture (a lamp) and two talavera plates were accidentally broken while our luggage was handling but the manager, Enrique Sanchez was really nice and took care of everything. He made sure we were comfortable, send us addresses of antique shops so that we can go buy a different one in place of the broken one. The hotel compensated 100% the value of our souvenirs and handled everything very nicely. We would definitely come back one day.

All the staff very kind and helpful. Several charming details that are the differential of the Belmond brand that enchant and retain guests.

Restaurante del Parque is below the hotel's standard, perhaps in need of a renovation in furniture and menu. The Restaurant Andanza is great!

We had a wonderful stay at the Belmond property during our first visit to SMA. It is a stunning hotel with beauty at every single corner. We especially loved the garden pool. The location is so convenient for restaurants and sightseeing. The staff was incredibly warm, friendly, and helpful. We felt very safe and appreciated the covid precautions. So glad we could stay here!!! We will be back.

The Belmond Hotel is top of the line. I will highly recommend it to friends and family. First trip to San Miguel de Allende, but not the last, and the Belmond is the only hotel I would even consider.

There wasn't anything I didn't like. They do everything with style and grace.

The friendly staff, location, facilities, delicious food and excellent service.

Nothing to dislike. I will come back again if I have the opportunity.

Just a perfect luxury spot…great location amenities and a staff beyond all words. Merci et au revoir as we say in French

Everything was perfect