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Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
From
$529Carretera Cancun-Chetumal Km 72, Riviera Maya, 77710, MX
Reservations:
+1-833-728-2041254 reviews
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1/79
From
$529Call for great rates
+1-833-728-2041Water park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Welcome to the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive! This 5-star resort is located in the vibrant city of Puerto Aventuras, Quintana Roo, Mexico. Just 0.8mi from the city center, you'll have easy access to all the attractions and activities this beautiful destination has to offer.
The resort offers a range of fantastic amenities, including a water park, spa and wellness packages, and a private beach area. With an outdoor swimming pool, kids' pool, and beachfront location, you'll never run out of options for sun and relaxation. The hotel also boasts a fitness center, tennis court, and hot tub/Jacuzzi for those looking to stay active.
With 254 reviews and a minimum price starting from $529, guests have raved about the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. From the friendly staff to the stunning ocean views, this hotel promises an unforgettable experience. So pack your bags and get ready to rock out at this incredible resort!
Not only does the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive allow pets on request, but it also offers a variety of exciting options for both kids and adults. The resort features two pools, each with its own unique features. The first pool is located outdoors and offers stunning views, perfect for lounging and soaking up the sun. The second pool is also outdoors, but it's exclusively for kids, ensuring a safe and entertaining environment for the little ones to splash around.
When it comes to dining, this hotel has you covered with multiple on-site restaurants. Restaurante #1 offers international cuisine, while Frida specializes in traditional Mexican dishes. For a taste of Japanese, Sushi, and Thai cuisine, head over to ZEN. Ipanema serves up mouthwatering Brazilian dishes, and if you're craving some American classics, Caffeto has got you covered. With such a diverse range of dining options, there's something to satisfy every palate.
Accepted payment methods at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive include cash, as well as major credit cards such as Mastercard, American Express, and Visa. So whether you prefer to pay in cash or with plastic, you'll have no trouble settling your bill at this rockin' resort.
Closest airports
Cozumel International Airport
18.3miCancún International Airport
42.7miMost popular amenities
Water park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Air conditioning
Hot tub
Tennis court
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Bar
Fitness center
Garden view
Elevator
Room service
Restaurant
Garden
Business center
Terrace
Free toiletries
Balcony
Bathtub
Private Bathroom
Parking On Site
Rooms
Double Room
1 King Size Bed
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
Indulge in ultimate relaxation and comfort in our spacious Double Room, featuring a luxurious King size bed, private hot tub, jacuzzi, and a balcony with breathtaking views. Enjoy modern amenities like free Wi-Fi, a coffee machine, and a flat-screen TV, ensuring a memorable stay.
Heaven Rock Royalty Level Deluxe Platinum with King Bed – Adults Only
1 King Size Bed
485 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
Indulge in the ultimate luxury of our Heaven Rock Royalty Deluxe Platinum Suite. This adults-only suite features breathtaking ocean views, a private hot tub,spa tub, and a balcony. Unwind in style in our spacious suite, complete with a king-size bed, coffee machine, flat-screen TV, and free toiletries.
Gold Deluxe Double Room - Pure
2 Double Beds
485 sqft
Hot tub
Bathtub
Wifi
Air conditioning
x3
+
x3
Indulge in luxury at our Gold Deluxe Double Room - Pure. With a spacious 484 sqft, it offers comfortable accommodation for up to 3 adults and 3 children. Unwind in the hot tub or jacuzzi, relax in the bathtub, and stay connected with complimentary wifi. Enjoy the convenience of air conditioning, complimentary linens and towels, a wardrobe, and more. Your perfect retreat awaits!
Diamond Deluxe King Room
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
Indulge in luxury in our Diamond Deluxe King Room, featuring a spacious 484 sqft, a comfortable King size bed, and top-notch amenities including a hot tub/Jacuzzi and bathtub for a truly relaxing stay.
Heaven Deluxe Gold with Two Double Beds – Adults Only
2 Double Beds
485 sqft
Hot tub
Spa tub
Garden view
Private Bathroom
x3
Welcome to the Heaven Deluxe Gold room, a spacious and luxurious retreat boasting a garden view and private balcony. Relax in the hot tub, enjoy the comforts of a coffee machine and flat-screen TV, and indulge in the ultimate relaxation with a spa tub and free toiletries provided.
Gold Deluxe Double Room
2 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
x3
+
x3
Indulge in the spaciousness of our Gold Deluxe Double Room, a 484 sqft haven for up to 3 adults and 3 children. Unwind in the luxury of a hot tub, soak in a bathtub, and experience ultimate comfort with air conditioning, making it the perfect stay for your family getaway.
Heaven Deluxe Platinum Sky Terrace with King Bed – Adults Only
1 King Size Bed
85 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
Indulge in the ultimate luxury experience with our Heaven Deluxe Platinum Sky Terrace Suite - a spacious and elegant 86 sqft suite designed exclusively for adults. Enjoy breathtaking ocean views from your private balcony, relax in the hot tub or spa tub, and unwind with an array of modern amenities including a flat-screen TV, coffee machine, and free Wi-Fi.
Heaven - Deluxe Gold King room
1 King Size Bed
485 sqft
Hot tub
Balcony
Bathtub
Wifi
Experience true bliss in our Heaven - Deluxe Gold King room. This spacious and luxurious retreat offers a tranquil escape with a private balcony, hot tub/Jacuzzi, and a cozy king-size bed. Unwind in style with modern amenities such as a flat-screen TV, free Wifi, and a soothing bathtub. Indulge in a heavenly stay with us, where every detail is designed to exceed your expectations.
Deluxe Family Room
3 Double Beds
970 sqft
Hot tub
Bathtub
Air conditioning
x5
+
x5
Our Deluxe Family Room is a spacious and luxurious escape, with a generous 969 sqft to accommodate your entire family comfortably. Unwind in the Hot tub/Jacuzzi or bathtub, and enjoy the air conditioning as you relax in style and comfort.
Gold Deluxe King Room
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
+
Indulge in luxury in our Gold Deluxe King Room, a spacious triple room with 484 sqft, perfect for 2 adults and 1 child. Featuring a hot tub/Jacuzzi, bathtub, and air conditioning, enjoy a relaxing stay with all the necessary amenities provided.
Deluxe Platinum Sky Terrace King
1 King Size Bed
970 sqft
Hot tub
Bathtub
Air conditioning
+
Relax and rejuvenate in our Deluxe Platinum Sky Terrace King room, boasting a spacious 969 sqft with a stunning view. Indulge in our luxurious amenities including a hot tub/Jacuzzi and bathtub, ensuring a blissful stay for 2 adults and 1 child.
Heaven Deluxe Diamond King Room– Adults Only
1 King Size Bed
485 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
Experience paradise in our Heaven Deluxe Diamond King Room, exclusively for adults. Relax in the spacious 484 sqft room with a luxurious King-size bed and indulge in ocean views from your private balcony. Pamper yourself in the hot tub/jacuzzi or unwind in the spa tub. Enjoy modern amenities like free WiFi, a flat-screen TV, and a coffee machine.
Rock Royalty Level - Deluxe Platinum King
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
+
Indulge in the ultimate luxury of the Rock Royalty Level - Deluxe Platinum King room. This spacious and stylish double room offers a king-size bed, modern amenities, and a relaxing hot tub, ensuring a memorable stay for couples and small families.
Deluxe Platinum Partial Ocean View
2 Double Beds
485 sqft
Hot tub
x3
+
x3
Indulge in comfort with our Deluxe Platinum Partial Ocean View room, offering 484 sqft of space, 2 double beds, a hot tub/Jacuzzi, and enough room to accommodate 3 adults and 3 children. Smoking is not allowed, ensuring a fresh and pleasant stay.
Rock Royalty Level - Deluxe Platinum with Two Double Beds
2 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
x3
+
x3
Experience the ultimate in luxury and comfort in our Rock Royalty Level - Deluxe Platinum room. With two double beds and ample space, this room is perfect for families or groups. Relax in the hot tub or bathtub, and enjoy the convenience of air conditioning and other amenities like an iron, safe, and wake-up service.
Heaven Deluxe Gold King Pure-Adults only
1 King Size Bed
485 sqft
Hot tub
Wifi
Indulge in the ultimate adults-only luxury with our Heaven Deluxe Gold King Pure room. Unwind and pamper yourself in our spacious 484 sqft double room, complete with a soothing hot tub/Jacuzzi and complimentary Wifi. The elegantly furnished room features a cozy King size bed and all necessary linens, ensuring a truly heavenly stay. Smoking is not allowed. Accommodates 2 adults, no children.
Double Room
3 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
Shower
+
Welcome to our spacious and luxurious Double Room, complete with three comfortable double beds, perfect for a family getaway! Relax and unwind in the hot tub or take a refreshing shower in the bathtub, while enjoying the convenience of air conditioning and other amenities such as a TV, laptop safe, and iron. Suitable for 2 adults and 1 child, this room is sure to provide a memorable and comfortable stay.
Guest reviews
7.6
254 reviewsFrom
$529Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇲🇽
Francisco
8.2
8.2
A hidden jem: the french restaurant. Umo also great; avoid Zen. The staff is wonderful. I find the "Heaven" section far more interesting than the "Hacienda" section where I stayed. Definitely will get back to the hotel.
Zen restaurant: over rated, not truly Japanese, avlid that one. Also, the idea of going to a Hard Rock Hotel is about the music: in contrast to other Hard Rock Hotels, this one had a lot of music that differs from what the experience should be. Although it might make "sense" to have a balance, I found a strong bias on what I listened compared to other Hard Rock Hotels. Although tjis hitel doesn't offers too much of a beach experience, the portion it had smelled bad.
🇺🇸
Alyssaanna
9.1
9.1
This resort was simply amazing. The staff is the best and they really take care of you wherever you go from the pools to the shows to the bell boys . There are several different restaurants available to busy with a reservation… hibachi & also a steak house. There are also buffets available with no reservations and have many variety & dessert bar. They also have a cafe with coffee and latte and an ice cream bar with many different selections. There is a dinner show every night with a reservation as well. There is 24 hour room service which is amazing for late nights. There was a club vibe spot with pools inside… pool tables … and bars for days. You can book excursions with the vacation planner. There is also a water park for children and a skate park. This resort was huge & worth the money. Again the staff was great and they made the trip for me. Thanks Hard Rock!
🇨🇭
Daniel
10
10
Best all-inclusive experience you can find. High quality food, services, facilities and entertainment for the whole family. Attention to every detail. Super friendly and helpful staff. The shows are exceptionally good. Great buffets and restaurants. Breakfast sausages and bacon just the way I like them (little detail, I know! but it's just one of those things that make a difference...)
There's no open-sea beach. But there are small pool-like beaches which are great for the children.
🇺🇸
Mara
10
10
We love the Woodward skate park beside the hotel! The waterpark is very fun too. Everything is very clean. The house keeping does a great job, everyone is very hospitable. The buffet and juices and food selection is great. The music is great. The coffee shop , everyone is awesome.
No complaints beside Woodward Franchise not being renewed as we would come back simply for this. We didn't know it was here and if had known would have stayed here all the times in past we have come to Playa. It's amazing. The Kids Club could be a lil better compared to other hotels but they are very kind and honestly no complaints. We had a lovely time :))
🇺🇸
Clemente
9.1
9.1
Great Restaurants All Inclusive with good food, rooms are Ok with great room service, good food around the pools, great cocktails selection and Corona/ Modelo beer., excellent Staff
The Seawead is been an enemy for all hotels on the Riviera Maya and this hasn't been an exception for the Hard Rock hotel hacienda, but the Pools are well maintained with good activities and music for all guests.
🇺🇸
Jose
10
10
Everything was nice and clean. Also, the kids water park was super fun my kid enjoyed it. We got a day pass to visit Hard Rock Cancun which was really fun, you just have to ask the front desk for a day pass in advance. You do have to pay for your own transportation to visit the Cancun Hard Rock location. The only thing I would have love to have is the pools heated. Lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice.
N/A
🇨🇴
Luisa
8.2
8.2
The staff was very nice, I only think that they need more people because there are a lot of guests and they have to work really hard to serve everybody well. So consider to increase personal on the buffets restaurants would be good. Cielo restaurant was nothing good in our experience, limited menu and regular service. Not a good Italian restaurant experience
🇺🇸
Fabiola
8.2
8.2
we loved the staff. they we so nice and friendly… easy to talk to to.
We could not find napkin or life guard in the kids water park when my daughter got a bloody nose.. bathrooms weren’t easily accessible from the kids area.
🇺🇸
Jessica
10
10
Carlos and Samantha made our stay exceptional
The public restrooms could have used a little more attention but overall the property was very clean!
🇧🇾
Anonymous
8.2
8.2
The food was good, but I wish they didn’t add sugar in the morning juices ( packed orange juice with sugar). We had a good room with a beautiful terrace, that we absolutely loved.
You could hear the noise from the next door and small conversations. It was a bit noisy during the day and night in the lobby.
Points of Interest Around Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Attractions
Kantun Chi Ecopark
2.6miXotik-Ha EcoPark
2.8miFundadores Park (El Zócalo)
12.5mi3D Museum of Wonders
13.3miThe Mayan Cacao Company
14.9miPlaya Palancar
15.7miDiscover Mexico Park Cozumel
15.8miCenote Dos Ojos
16.9miCenotes Sac Actun
18.1miCasa Cenote
20.1miEl Mirador Lookout
23miTankah Park
23.7miSan Gervasio Mayan Ruins
23.9miSelvatica
27miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.7miAttractions
Kantun Chi Ecopark
2.6miXotik-Ha EcoPark
2.8miFundadores Park (El Zócalo)
12.5mi3D Museum of Wonders
13.3miThe Mayan Cacao Company
14.9miPlaya Palancar
15.7miDiscover Mexico Park Cozumel
15.8miCenote Dos Ojos
16.9miCenotes Sac Actun
18.1miCasa Cenote
20.1miEl Mirador Lookout
23miTankah Park
23.7miSan Gervasio Mayan Ruins
23.9miSelvatica
27miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.7miAirports
Cozumel International Airport
18.3miCancún International Airport
42.7miRestaurants
Restaurante #1
Cuisines
InternationalFrida
Cuisines
MexicanAmbiances
Family Friendly•TraditionalZEN
Cuisines
Japanese•Sushi•ThaiAmbiances
Family FriendlyIpanema
Cuisines
BrazilianAmbiances
Family FriendlyCaffeto
Cuisines
AmericanAmbiances
Family FriendlyPools
Location
OutdoorFeatures
With viewAvailability
All seasonLocation
OutdoorFeatures
With viewAge restrictions
Kids onlyAvailability
All seasonAmenities of Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Water park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Air conditioning
Hot tub
Tennis court
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Bar
Fitness center
Garden view
Elevator
Room service
Restaurant
Garden
Business center
Terrace
Free toiletries
Balcony
Bathtub
Private Bathroom
Parking On Site
Amenities of Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Activities
Beach
Bicycle rental
Canoeing
Karaoke
Nightclub/DJ
Snorkeling
Tennis court
Water park
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Entertainment staff
Evening entertainment
Food & Drink
Bar
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Elevator
Family rooms
Hair/Beauty salon
Hypoallergenic room available
Ironing facilities
Laptop size safe
Non-smoking rooms
Pet bowls
Pet Friendly
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Sofa
Media & Technology
Flat-screen TV
iPod dock
Satellite channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Private beach area
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Iron
Socket near the bed
Safety & security
Safe
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Fitness classes
Hair coloring
Hair treatments
Haircut
Hairstyling
Hot tub
Kids' pool
Light therapy
Locker rooms
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
View
Garden view
Ocean view
Stay rules - Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
From
$529Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are allowed on request. Charges may apply.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cards accepted at this property
Mastercard,
Visa,
American Express,
Cash only
This property accepts cash.
Check-in / Check-out
Pets
Internet
Age restrictions
Parking
Reservations
Children and beds
Cards accepted at this property
Frequently Asked Questions - Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive have accommodations for guests with pets?
Yes, you can stay with your pet at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. You just need to make a request and there may be additional charges for bringing your pet along.
At what times are check-in and check-out at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
If you're staying at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive, the entry is set at 03:00 PM and exit is by 12:00 PM.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive provide free parking options?
Yes, there is parking available at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. The parking is private and located on site. Additionally, parking at the hotel is free and no reservation is required.
What's the nightly rate at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers accommodations starting at $529. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.
What types of rooms does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offer?
The Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers a variety of room types including Double Rooms, Suites, and Family Rooms. The rooms range in occupancy from 2 adults to 5 adults, with some rooms accommodating children as well. All rooms are non-smoking and have a size of 484 sqft. The bed options include King size beds and Double beds.
Which amenities can guests enjoy at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
Guests at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive can spend their time enjoying a variety of leisure amenities. They can visit the water park or relax at the beachfront or private beach area. The hotel offers an outdoor swimming pool as well as a kids' pool. Guests can also unwind at the spa, which includes a spa tub, sauna, and hot tub/Jacuzzi. Fitness enthusiasts can avail of the fitness center and participate in fitness classes and yoga classes.
The hotel has multiple restaurants on-site that cater to different cuisines. Restaurante #1 offers international cuisine, while Frida serves Mexican food. ZEN provides a taste of Japanese, sushi, and Thai cuisine, and Ipanema serves Brazilian dishes. Caffeto offers American cuisine.
In addition to the leisure amenities, the hotel also has a business center for guests who need to attend to work matters.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive feature a pool area?
The hotel has two pools. Pool 1 is available all year round, located outdoors, and offers a view. Pool 2 is also available all year round, located outdoors, and has age restrictions, limited to kids only. Both pools have a view.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive feature its own restaurants?
Yes, the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has restaurants on site. The available restaurants include Restaurante #1 serving international cuisine, Frida offering Mexican cuisine, ZEN serving Japanese, sushi, and Thai cuisine, Ipanema with Brazilian cuisine, and Caffeto offering American cuisine.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive accept credit cards?
Yes, Hard Rock Hotel Riviera Maya - Hacienda All Inclusive does accept credit cards. Guests can pay for their stay using Visa, Mastercard, and American Express. Additionally, cash is also accepted as a payment method.
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