The Beach Tulum

Customer service was exceptional!!! Food was fabulous and service was amazing. The juice bar and Ziggys were excellent. Spa was not the best; service was overpriced and not worth it. Room location was perfect; the rooms could use a little freshening; couch in our room had stains. Overall still a 5 star in Tulum. Customer service well over compensates for the other minor things. Would definitely recommend The Beach Tulum.

Fabulous location - direct access to the beach and within easy walking distance of choice of good restaurants; huge, well appointed room, attractive pool area; fab breakfast included in room rate.

Service in restaurants at times a little rushed for our taste; use of WhatsApp and QR codes (for hotel services and menus) meant you felt obliged to keep your mobile on … even though you were on holiday. Sometimes just didn’t feel quite as cosseted as we would have expected for the price we were paying.

The location within the hotel zone was amazing. Rooms were amazing. View was amazing. Loved the food and service from Ziggy's. The breakfast was one of my favorite parts and loved that you could have it delivered to your room and eat on the balcony. The private roof top deck was a major bonus. Loved that each room had a reserved beach bed and chair. The bathroom was very clean and more than enough space. All amenities were well thought out (robes, beach bag and towels, etc).

It really is hard to pick anything out. If there was one thing I wished were different, would be the pool location. I understand that all rooms are ocean front, and I definitely prefer this to the alternative (having rooms that are not directly ocean front), but the pool was behind the resort so it really didn't get used at all. I don't think I saw a single person use the pool while we were there. The ocean side was just far too beautiful! Definitely not complaining though!

Everything about this hotel was excellent, from the friendly and helpful staff to the beautiful location and delicious meals. We opted for a rooftop room and I’m glad we did; the private terrace and rooftop are fantastic. The staff organized our visit to Chichen Itza and a tour of the Cenotes for us, which we highly recommend; everything went smoothly and safely. Thank you again for everything!

Incredible place. Tried both the Junior suite with private heated swimmingpool, internal jacuzzi and private beach access, and the rooftop room with jacuzzi on the roof. Stunning view for both, you are right on the beach, next to other cool restaurants and beach clubs but despite this it's very quiet, you can only hear the wind and the sea. The beds are also super comfortable. The staff was very nice and helpful and the hotel restaurant was also very good! Best choice

Views were amazing! The rooms were spacious. The food was delicious!!!

The only thing I didn’t like was getting attacked by mosquitoes and spiders all night long. Definitely bring bug spray

The design and location of the hotel were exceptional, the staff exceeded our expectations, they take pride in the property and have phenomenal service. The food is out of this world, fresh and delicious!

My wife and I spent our honeymoon in Tulum and stayed at The Beach Tulum and we were SO happy we did. The entire hotel staff was so help and friendly. I'd especially like to thank Tania, Adi, Vidi and Ishmael. We also would like to thank the staff at Ziggy's for their excellent service. Special shouts out to Yvonne and Alessandro! :)

Very nice rooms, always clean, nice balcony and whirlpool on the top and wonderful views. Also, I liked that there was a "mosquito door" so you could leave the actual door open at night for a bit of fresh air and the sound of the waves. Nice personal beach beds with a lot of space and quiteness. All the hotel personal werr very friendly. Also very good breakfast and food in general. Even though I wouldn't recommend tulum for a future trip because it is growing really fast and starting to feel overcrowded i can totally recommend this hotel.

The food was amazing. The service and staff exceeded my expectations. Will definitely return.