Best Western Plus Riviera Veracruz

Everything! It is as right on the beach and extremely clean.

Their store wasn't open. So I had to walk to a gas station nearby.

All, Swimmingpool, staff, location....just perfect!

location- it is directly on the beach without other hotels around, it offers privacy. Hotel is modern, super clean, staff very helpfull, nice pool, good value for money. We stay in room with valley view. it was ok, but next time we will book sea view. These rooms have also balcony, but are more costly.

i would appreciate to have open account for restaurant and bar for the whole stay and pay at the end of stay. it is not pleasant after each dish or drink at pool/ beach bar to pay.

It is a very Nice hotel with All the things you may need . Personal is extrémely kind and Nice .

It is a little far from doentown and the hotel bar was closed really earlybbefore 10,30 at nigth . It is locatied very far away from bars it would be grenst, if you could buy a drink until 11 or midnigth.

location was perfectly private. Reception was incredible attentive and informative. Personal at the restaurant was very polite and friendly. Hotel was spotless, and organized. It's a rare find @ here. Love it and I will definitely be staying here again.

Location is excellent for divers

The reception staff was untrained and rude. They didn't respect my previous request and spent one hour dealing with them !!! The cereal boxes on the breakfast where due 6 months ago!!!

Spacious rooms. Parking on site. Attentive staff

The cleaning and the brand new installation

I need my invoice please

Our master suite was very spacious. Good view

Sofa bed was not comfortable. The hotel is isolated, there is nothing around for miles. No swim up bar. They only give you one key for your room. Breakfast buffet is expensive.

The property is isolated with almost it’s own beach. Niece pool and beach area. Very closed to Mandinga restaurants.

When arrived staff, did not provide information related to request the credit card for incidentals, such as restaurant meals. The staff did not explain the amenities in the hotel and its restaurant . Also the staff dis not provided enough towels for the party of 4 for each of the 2 rooms. They even requested to call main office. It appears there is no security in the premisses, which make you feel a little uncomfortable. Most likely traveling with kids make’s it a bit concerning. Conclusión: Reception staff needs to be trained to improve on customer service. Plumbing needs fixing. Security many need to be improved. Cost wides: compared to prices in Hotels from Cancun with similar amenities and location. It is a bit pricey. I guess this is more an experience with Booking.com compared to Expedia.furthermore the room had a sewage oddor. The room had rubber covers to reduce that, but that is not a fix and does not prevent from the oddor to spread in the room.